CS - HMI Global Support Center Engineer - Hsinchu

Role and responsibilities

You will need to develop the followings:

•Per business request, provide professional remote escalation support to solve maintenance and upgrade issue
•Provide update into PCCSIM summary reports with clear hypothesis, action plan and rationale
•To enrich symptom-based diagnostics guideline per ASML standardized documentation framework, e.g. PCS, OCAP or DFLAP
•Sharing diagnostics and containment on global business view with WW GSC internal and CS Local Team
•Continuous improvement proposal for diagnostics or structural issues of NPI products identified from the escalation issues
•To establish the roadmap for building up GSC diagnostics competency to support business requirement
•To involve in continuous improvement projects as project lead and/or contributor to support business target.

In addition, you will also be responsible for 

•To align resource planning with CS central manager and CS local site managers/leader to support escalations
•To align with CS central mangers, CS Local site managers/leaders, and DnE to support business required project

Education and experience

Bachelor, Master or PhD

1-3 year ASML experience or above in customer service.

3-5 years in e-beam related industry.

Skills

Communication skill and problem solving using structural and data-driven approach is necessary.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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