IT End User Computing Manager

Responsibilities:

• VDI and Device Management: Deploying and maintaining Virtual Desktop Infrastructure (VDI), as well as implementing and managing Mobile Device Management (MDM) and other essential device management tools.
• Audio-Visual Systems: Overseeing the setup and ensuring the seamless, reliable operation of all audio-visual (AV) and video conferencing platforms.
• Core IT Service Management: Implementing and maintaining critical IT services, such as Microsoft 365, VPN services, and robust antivirus protection tools.
• Asset and Efficiency Optimization: Monitoring and managing IT end-user computing assets for optimal utilization. Identifying and implementing improvements to IT procedures and processes to enhance overall efficiency.
• Support and Training: Providing technical training and hands-on support to end users to improve their IT proficiency.
• Infrastructure Support: Providing off-duty support for the IT infrastructure when necessary, and executing other tasks as assigned by the lead.

Requirement:

1. Strategic Leadership & Team Management

Team Leadership: Minimum 5 years of experience managing a distributed or local IT support/EUC team. Proven ability to mentor junior engineers and handle performance management.

Scaling Experience: Demonstrated experience in scaling IT operations for a company growing from 200 to 500+ employees.

Vendor Management: Proven track record of managing global hardware/software vendors (e.g., Apple, Dell, Microsoft, Zoom) and negotiating regional service-level agreements (SLAs).

Stakeholders Management: Has the ability and experience to manage different stakeholders (e.g, HoDs, COO Office, HR, TA).

2. Technical Expertise (EUC Stack)

Modern Device Management: Expertise in MDM (Mobile Device Management) and UEM (Unified Endpoint Management) tools like Intune, Jamf, or Kandji, specifically in a mixed macOS and Windows environment.

SaaS & Identity Management: Deep knowledge of Okta (or Azure AD/Entra ID) for Lifecycle Management (provisioning/deprovisioning), MFA, and SSO.

Virtualization: Experience with VDI or DaaS (e.g., AWS WorkSpaces, Azure Virtual Desktop) which is often used in Fintech for secure, remote access to sensitive financial data.

3. Industry-Specific Requirements (Fintech/Crypto)

Security & Compliance: Understanding of SOC2, ISO 27001, or PCI-DSS requirements as they relate to end-user devices (encryption, patch management, and data loss prevention).

High-Stakes Asset Protection: Experience managing secure hardware (e.g., YubiKeys, hardware security modules) and protecting against social engineering/phishing—critical in the Crypto space.

Global Mindset: Ability to support a highly mobile, potentially global workforce with seamless onboarding/offboarding experiences.

4. Operational Excellence

Budgetary Control: Experience managing an EUC budget, including hardware procurement cycles, software licensing (O365/Google Workspace), and cost-optimization for SaaS apps.

Process Automation & AI usage: Ability to use tools like AI, Zapier, Okta Workflows, or Python to automate repetitive IT tasks (e.g., automated laptop provisioning).

5. Soft Skills & Cultural Fit

Communication: Fluent in English (for MNC collaboration) and Mandarin (for local team/Taiwan reporting).

Agility: A "can-do" attitude suitable for the fast-paced, often volatile nature of the Crypto industry.

User-Centricity: A focus on "frictionless IT"—ensuring that security measures do not hinder employee productivity.

Recommended Qualifications

Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.

Certifications: ITIL v4, CompTIA A+/Network+, Microsoft 365 Certified: Endpoint Administrator, or Jamf Certified Admin.

Perks & Benefits

• Competitive total compensation package
• Various team building programs and company events
• Comprehensive healthcare schemes for employees and dependants
• And many more! Apply and let us tell you more!