Google

At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google’s technology, platforms and people and we welcome Indigenous applicants. Please see our Reconciliation Action Plan for more information.Minimum qualifications: Bachelor's degree or equivalent practical experience. 4 years of experience with cloud native architecture in a customer-facing or support role. Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms. Experience with presenting to technical stakeholders or executive leaders. Experience in programming languages, debugging, systems design, prototyping, demos, or customer workshops. Preferred qualifications: Experience with security concepts (e.g., encryption, identity management, access control, attack vectors, engagement testing). Experience with selling technical solutions in one or more of the following: infrastructure modernization, application modernization, data management, data analytics, cloud AI, networking, migrations, security. Experience with managing the business cycle (e.g., defining the delivery and consumption plan and transitioning it for execution). Experience with building technical strategies to uncover new workloads with customers. Experience with migrating applications and services to cloud platforms. About the jobAs a Platform Customer Engineer (CE), you will partner with technical Sales teams to differentiate Google Cloud to the customers. You will serve as the customer’s primary technical partner and trusted advisor, engaging in technical-led conversations to understand their business tests. You will troubleshoot technical questions and roadblocks, engage in proofs of concepts and demos, and use the expertise to architect cross-pillar cloud solutions that solve these business tests. You will drive the technical win and define the delivery and consumption plans. You will use the acumen and presentation skills to engage with technical and business leaders, and present solutions on Google Cloud. You will have excellent technical, communication and organizational skills. You will focus on identifying, pursuing, and winning new business workloads and driving engagement within existing ones. You will have a breadth of technical expertise, spanning infrastructure modernization, application modernization, data analytics, etc. You will blend sales expertise, market knowledge and technical engagement to show the value of the Google Cloud portfolio.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Develop and own the technical account plan and strategy, participating in planning and supporting sales motions. Combine sales, programming, and solutions architecture expertise to show the value of Google Cloud Platform across the portfolio through demos, pilots and workshops. Architect cross-pillar solutions, drive technical wins, and define delivery plans for customers. Lead the technical engagement in the solution phase. Facilitate the post-sales transition by supporting pricing activities and transitioning the final delivery plan to implementation teams. Maintain awareness of progress against the delivery plan, providing support to cross-functional teams during ramp, delivery, migration or implementation phases. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Mumbai, Maharashtra, India; Bengaluru, Karnataka, India; Gurugram, Haryana, India.Minimum qualifications: Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience. 3 years of experience taking production-grade AI-driven solutions from conception to launch to customers using Python or similar coding language. Experience architecting AI systems on cloud platforms (e.g., GCP). Experience building pipelines for structured and unstructured data using both vector databases and RAG-like architectures to power enterprise AI solutions. Preferred qualifications: Master’s degree or PhD in AI, Computer Science, or a related technical field. Experience implementing multi-agent systems using frameworks (e.g., LangGraph, CrewAI, ADK) and complex patterns (e.g., ReAct, self-reflection, hierarchical delegation). Knowledge of "LLM-native" metrics (e.g., tokens/sec, cost-per-request) and techniques for optimizing state management and granular tracing. About the jobThe Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a GenAI Forward Deployed Engineer (FDE) at Google Cloud, you are an embedded builder who bridges the gap between frontier AI products and production-grade reality within customers. Unlike traditional advisory roles, you function as an "innovator-builder," moving beyond high-level architecture to code, debug, and jointly ship bespoke agentic solutions directly within the customer’s environment. Your role is designed for high-agency engineers with a founder’s mindset. You will address blockers to production including solving the integration complexities, data readiness issues, and state-management challenges that prevent AI from reaching enterprise-grade maturity. By embedding with strategic accounts, you serve a dual purpose: providing "white glove" deployment of complex AI systems and acting as a critical feedback loop, transforming real-world field insights into Google Cloud’s future product roadmap.It's an exciting time to join Google Cloud’s Go-To-Market team, leading the AI revolution for businesses worldwide. You’ll excel by leveraging Google's brand credibility—a legacy built on inventing foundational technologies and proven at scale. We’ll provide you with the world's most advanced AI portfolio, including frontier Gemini models, and the complete Vertex AI platform, helping you to solve business problems. We’re a collaborative culture providing direct access to DeepMind's engineering and research minds, empowering you to solve customer challenges. Join us to be the catalyst for our mission, drive customer success, and define the new cloud era—the market is yours. Responsibilities Serve as a developer for complex AI applications, transitioning from rapid prototypes to production-grade agentic workflows (e.g., multi-agent systems, MCP servers) that drive measurable return on investment (ROI). Architect and code the "connective tissue" between Google’s AI products and customer's live infrastructure, including APIs, legacy data silos, and security perimeters as part of an expert team. Build high-performance evaluation pipelines and observability frameworks to ensure agentic systems meet rigorous requirements for accuracy, safety, and latency. Identify repeatable field patterns and friction points in Google’s AI stack, converting them into reusable modules or formal product feature requests for the Engineering teams. Co-build with customer engineering teams to instill Google-grade development best practices, ensuring long-term project success and high end-user adoption. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Minimum qualifications: Bachelor's degree or equivalent practical experience. 7 years of experience with product strategy, technical product integration, or solution design in a client-facing role. 5 years of experience working cross-functionally with product and engineering teams. Preferred qualifications: MBA or equivalent practical experience. 10 years of experience in operations and partner management. Experience in consumer hardware, or customer support operations, and in managing relationships with external partners with minimal guidance. Experience working independently to drive projects to completion with minimal guidance. Ability to manage complex projects with multiple stakeholders. Excellent problem-solving and strategy development skills. About the jobBusinesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals. As a Product Support Manager for gTech Users and Products (gUP) Platforms and Devices team in APAC you will play a critical role in building and executing strategies for delivering great customer experience for users of Pixel phones, watches, buds, Home and Health devices and subscription services. You will own the Platforms and Devices support strategy for India and will partner with Google’s external partners such as Flipkart, Tata, Reliance, etc. to deliver the strategy. You will identify and share user insights, and advocate for improvements to the user experience.In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).Responsibilities Manage relationships with operations and the customer support team of assigned key partners (Flipkart, Tata, Reliance, etc.) in the region. Represent the user by providing insights and feedback, to Product Managers and GTM team to ensure core metrics like CSAT, NPS, contact rate, support cost reduction, etc., are achieved. Develop and evolve the user experience strategy for Google product offerings based on a deep knowledge of products and local market landscapes through the partners. Project manage the launch of new hardware products working with partner representatives, GTM team and other cross-functional stakeholders. Collaborate with a global team to align, adopt and drive market-relevant partner programs such as B2B support for Pixel phones and ecosystem, Home and Health devices and subscriptions. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Gurugram, Haryana, India; Hyderabad, Telangana, India.Minimum qualifications: Bachelor's degree or equivalent practical experience. 5 years of experience in a project or program management, consulting, or client-facing role. Ability to work non standard working hours in line with customer requirements. Ability to communicate in English fluently, to support the customers and stakeholders in the region. Preferred qualifications: Experience using Google Ads or other online advertising solutions and the media landscape. Experience in technical troubleshooting or customer support, and ability to own experience and solutions. Experience in business analytics to conduct analysis, develop dashboards, and make recommendations. Experience in managing and influencing stakeholders. Ability to develop comprehensive perspectives on customer-focused solutions along with excellent problem-solving skills. Excellent communication and stakeholder management skills, with the ability to work in a collaborative environment. About the jobGoogle creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs.gTech Ads Customer Experience (CX) organization is a customer centric, solution-generating team that helps our advertisers and sales teams make the most out of our products. As a Product Solutions Consultant, you will have product knowledge, provide customer support and own customer solutioning. You will focus on managing troubleshooting tasks, and use your problem-solving skills to detect and provide resolution to issues. You may also be responsible for liaising with internal/external stakeholders to provide communication on customer issues and questions.Responsibilities Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues interacting directly with Google's advertisers and Sales teams, agencies and partners. Apply product expertise solving technical customer issues and escalations and carrying out strategic projects. Analyze data and insights to create action plans to solve issues at the root cause for our top customers focusing on knowledge management, operational improvements, account reviews and product adoption. Partner with our Sales and other cross-functional partner teams to own and continuously improve the journey of all clients, resolve complex issues and understand customer pain points. Share insights and provide expertise to our partner teams to support product and process improvements. Drive success among a globally dispersed team. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum qualifications: Bachelor's degree or equivalent practical experience. 10 years of experience in a customer-facing role in management consulting, enterprise technology transformation, or customer success. Experience in leading technology or digital transformation programs for enterprise organizations. Experience building and maintaining relationships with C-suite or VP-level executives. Experience supporting public sector clients. Experience driving AI transformations in organizations. Preferred qualifications: Master's degree in a Management, Technical, or Engineering field. Experience orchestrating large, multi-workstream programs involving customers, partners, and internal teams in a matrixed organization. Experience building business cases and articulating the ROI of technology investments to executive stakeholders. Knowledge of the Google Cloud ecosystem. Familiarity with the enterprise AI/ML landscape and enterprise agentic transformation. About the jobThe Google Cloud Consulting (GCC) team is evolving to meet the demands of enterprise AI transformation. As a Consulting Account Lead (CAL), you will be the single point of accountability for shaping, orchestrating, and delivering our most strategic customers' transformation journeys, with a heavy focus on AI-driven transformation. You will act as the senior trusted advisor to C-suite executives, defining the "how" behind their most ambitious goals and ensuring they realize tangible business value from their investment in Google Cloud and Gemini.You will own the customer's change journey, from architecting the services strategy early in the sales cycle to establishing governance and acting as the unifying thread across complex delivery programs involving the customer, partners, and internal Google teams. You are the definitive post-sales transformation and Customer Experience (CEx) leader on the account.In this role, you will be expected to be at the customer site approximately 50% of the time.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Act as a lead transformation advisor for C-suite and VP level and stakeholders, delivering industry-specific points of view on how Google Cloud and Gemini drive measurable business value, engaged differentiation, and return on investment. Own end-to-end services strategy incorporating AI, shaping and guiding customer's transformation journey by creating roadmaps, proposals, and delivery plans linked to business objectives and constraints. Manage cloud delivery programs, ensuring successful execution across customer, partners, and Google Cloud Consulting, while proactively identifying and mitigating transformation risks. Be a change agent focused on navigating organizational complexities to ensure the successful adoption of the platform, including owning the plan to activate and drive usage of Gemini and AI Solutions, communicating progress toward realized value. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Bengaluru, Karnataka, India; Gurugram, Haryana, India.Minimum qualifications: Bachelor’s degree or equivalent practical experience. 5 years of experience with the Google Ads ecosystem and its products. Experience using AI-powered tools for content creation. Preferred qualifications: Experience integrating content strategy with product and engineering roadmaps, with the ability to influence others and to communicate and collaborate well with cross-functional teams. Understanding of Generative AI guardrails, including identifying and mitigating risks like hallucinations or grounding issues, to ensure that AI-driven solutions provide a consistently reliable, accurate, and high-quality experience for Google’s users and partners.Strong understanding of content strategy, knowledge management principles, and data analysis. Ability to independently manage multiple, time-sensitive project schedules and identify and mitigate risks. About the jobGoogle Ads is helping power the open internet with the best technology that connects and creates value for people, publishers, advertisers, and Google. We’re made up of multiple teams, building Google’s Advertising products including search, display, shopping, travel and video advertising, as well as analytics. Our teams create trusted experiences between people and businesses with useful ads. We help grow businesses of all sizes from small businesses, to large brands, to YouTube creators, with effective advertiser tools that deliver measurable results. We also enable Google to engage with customers at scale.Responsibilities Own the content strategy within a specific product area, aligning content development with product roadmaps and prioritizing launches. Turn business goals into content solutions. Drive the success of AI-powered solutions by mapping user intent to specific content solutions. You will translate business requirements into precise AI instructions (prompts) and monitor model behavior to ensure responses are grounded in fact and aligned with Ads product logic. Develop and refresh high-quality content solutions (text, video, interactive AI) for top user issues and customer journeys within your priority product areas. Engage with cross-functional forums (Product Circles, CoE, etc.) to integrate content strategy with broader product-specific initiatives. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Bengaluru, Karnataka, India; Gurugram, Haryana, India; Mumbai, Maharashtra, India.Minimum qualifications: Bachelor's degree or equivalent practical experience. 6 years of experience in cloud computing, with a focus on machine learning architecture, software development, and model deployment in a customer-facing or consulting role. Experience engaging with, and presenting to, technical stakeholders and executive leaders. Experience in programming/scripting languages such as Python. Experience developing and deploying data solutions. Preferred qualifications: Experience translating ambiguous customer requirements into actionable AI roadmaps, defining the technical architecture for fine-tuning, RAG (Retrieval-Augmented Generation), and custom model development. Experience in architecting and developing software or infrastructure for scalable, distributed systems. Proven track record of managing stakeholder expectations and building consensus around complex AI initiatives, including navigating discussions on model ethics, bias, and return on investment (ROI). Understanding of the AI/ML landscape, including familiarity with model evaluation frameworks, prompt engineering, and the integration of third-party foundational models. About the jobWhen leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products. The APAC Google Forge Team partners with customers to bring their goals to life. We collaborate closely to understand their challenges and ideas, then design and build practical working solutions using data, analytics, AI, and software engineering. Our goal is to demonstrate how these technologies can work together to achieve impactful business results.In this role, you will lead the design and development of cutting-edge prototypes, demonstrating the transformative power of data, analytics, AI, and software engineering to solve complex business challenges for our customers. You will play a key role in mentoring team members and contributing to the strategic direction of our solution-building efforts.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Responsibilities Own the technical relationship with partners, empowering them to drive a successful pilot or proof-of-concept, support partners drive toward customer acceptance of the technical proposal, leading to an agreement, and work with partners during the migration phase to assure they have all the tools necessary to deliver a successful deployment. Build trusted advisory relationships and make recommendations on integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution to customers to optimize Google Cloud effectiveness. Lead the design, development, and iterative refinement of data-centric and AI-powered solutions on Google Cloud Platform (GCP), showcasing the potential of data and AI to address specific business needs. Establish and promote innovative best practices and methodologies for AI-driven solutions, actively contributing to industry thought leadership through publications, presentations, and community engagement. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Minimum qualifications: Bachelor's degree or equivalent practical experience. 7 years of experience in data analytics, trust and safety, policy, cyber-security, or related fields. 3 years of experience in process improvement. 3 years of experience in automations. Preferred qualifications: Master's degree, PhD, or equivalent practical experience. Experience working on executive escalations and remediations. Experience in trust and safety or developer relations, customer support. Experience working with global distributed teams. Excellent written and verbal communication and presentation skills, with the ability to influence cross-functionally at various levels. About the jobTrust Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, youre a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety. In this role, you will be responsible for managing operations within a team to drive efficiency and effectiveness. You will participate in the incubation and scaling of new processes while maintaining a focus on quality for the operations team. You will also collaborate with internal cross-functional partners to contribute to process improvements based on operational insights.At Google we work hard to earn our users’ trust every day. Trust Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.Responsibilities Participate in rotational weekend on-call availability; establish operational BCP plans. Support the formulation and execution of training. Support review teams, assisting in driving process improvements for operational scale and quality. Collaborate with content and AI policy leads on program implementation, managing risks and developing roadmaps for adoption across teams. Partner with regional Ops to drive operational excellence in the support process. Ensure teams collaborate on internal consults and process ownership. Lead detailed root cause analysis for known issues and roadblock. Initiate pro-active actions to avoid issues from happening. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.Minimum qualifications: Bachelor’s degree or equivalent practical experience. 5 years of experience in a technical project management or a customer-facing role. Preferred qualifications: Experience leading complex, end-to-end programs from concept to global deployment within a product support or technical operations environment. Experience drawing actionable insights from complex data sets. Ability to orchestrate cross-functional alignment across Engineering, Product, and Legal teams while maintaining high attention to details during high-stakes launches. Ability to withstand high tolerance for ambiguity and to pivot strategies quickly as product priorities evolve. Ability to engage with technical details and partner effectively with Engineering and Product teams on system implementations and requirements.Ability to work flexible, non-standard hours in line with customer requirements. About the jobIn gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more). As a Consumer Payments Product Support Manager, you will be an expert for Payments launches, ensuring seamless rollouts and a frictionless experience for users. You will also lead the user feedback and insights strategy for core payments features, leveraging data to understand user needs and pain points. Your work will directly influence product strategy, empowering the Payments team to build a platform that is fast, easy, and safe for everyone.In this role, you will influence product strategy through data-driven insights, oversee the end-to-end customer care experience for key Payments features, and drive operational excellence as the product scales. You will keep the big picture in focus while diving deep into the User Experience, engineering, and business issues of your stakeholders. By partnering closely with Product Management, Risk, Compliance, and other cross-functional teams, you will deliver a seamless, personalized, and connected support strategy for Consumer Payments users worldwide.In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration and more).Responsibilities Partner across cross-functional groups (Engineering, Product Management, User Experience, and Legal) to lead support readiness for global product launches. Ensure that consumer needs are prioritized within the product development life-cycle and provide operational expertise to scale support effectively. Transform user data and user issues into insights. Lead programs that advocate for User Experience improvements and ensure that continuous feedback loops inform product strategy. Develop and implement scalable service models and workflows that increase efficiency while maintaining high-quality support standards. Identify opportunities to remove operational friction and reduce costs without compromising the User Experience or regulatory compliance. Drive collaboration across Product, Compliance, and external partners to deliver a cohesive Consumer Payments strategy. Ensure a seamless user experience across all global markets and feature sets. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google は、障がい者採用の取り組みを進めています。必要な条件/経験:学士号を取得していること（同等の実務経験でも可）。技術プロジェクトの管理または顧客対応業務に携わった 8 年以上の経験。英語と日本語による優れたコミュニケーション能力を備え、日本の顧客にプレゼンテーションを行う際に Google のプロダクトについて説明し、そのメリットを伝えられること。望ましい経験/スキル:クリエイティブ、ローカライズ、ジャーナリズム、公共コミュニケーション、オンライン マーケティング / 広告業界のいずれかに携わった 5 年以上の経験。プロジェクト / プログラムの管理、パートナー / ステークホルダーの管理、部門横断型チームや異なるタイムゾーンのチームとの協業に携わった経験。日本語の翻訳者、言語専門家、コピーライター、ライター、または編集者としての経験と、優れた翻訳スキルおよび言語スキル。生成 AI を活用してローカライズの品質プロセスを最適化し、文化的な共感の得られる質の高いコンテンツに調整できること。また、言語的 / 文化的なニュアンス、バイアス、事実の正確性に関する LLM の限界を理解していること優れたコミュニケーション能力とプレゼンテーション スキルを備え、さまざまなビジネスやリーダーシップ レベルのステークホルダーを複数、管理できること。この求人についてgTech ユーザー＆プロダクト（gUP）の使命は、プロダクトのエコシステムにおいて便利で信頼できるエクスペリエンスを生み出し、Google のユーザーの皆様の声を伝えることです。そのために、パートナーや消費者の皆様のもとに出向いてサポートを提供し、そのニーズを Google のプロダクト パートナーに伝え、Google の多様なプロダクト エコシステムへのエンゲージメントを高めるための修正や機能を提案します。また、さまざまなプロダクト サービスを提供し、Google のプロダクトが世界中のあらゆるユーザーの皆様に向けて最適化されるようにすることも、このチームの役割です（ローカライズ、デジタル化、パートナーとの統合など）。ローカライズ チームは Google のプロダクトとコンテンツのデザインや雰囲気、言い回しなどが各国のユーザーの皆様にとって自然に感じられるよう支援します。プロダクトのローカライズ プロセスでは、各国のエンジニアリング、プロダクト、マーケティングの各チームと協力し、世界中でプロダクトをスムーズにリリースできるよう取り計らいます。この職種では、パートナー チームと関係を構築し、ニーズ、期限、品質基準を確立するという、戦略的に重要な役割を担っていただきます。ローカライズ プロセスが効果的かつ効率的に進行するように、プロジェクト管理のスキルを活かして業務にあたってください。Google では、世界をより良いものにするためのプロダクトやサービスを開発しています。そうしたプロダクトやサービスの実現を支援することが gTech の役割です。このチームは信頼できるアドバイザーで構成され、世界中のお客様をサポートしています。gTech が提供するソリューションは、技術的スキルやプロダクトに関する専門知識、お客様の複雑なニーズに対する深い理解が基盤となっています。目標は、固有の問題を解決する特別なソリューションから、汎用性の高い新ツールまで、お客様が Google プロダクトから確実かつ最大限にメリットを得られるようにすることです。gTech について詳しくは、こちらの動画をご覧ください。業務内容ローカライズの品質に対する市場の期待と、Google のプロダクトと市場との相性を十分に理解し、ユーザーの母国語での利用を実現するための言語戦略を策定する。マーケティング、プロダクト、広報の関係者と連携して、日本市場を対象としたチームの重要なパートナーとなり、Google のプロダクトでのネイティブ言語エクスペリエンスを日本のユーザー向けに実現する。定期的に現地の関係者（マーケティング、PR、プロダクトの各チーム）と連携して相手の優先事項を把握しつつ、言語戦略とグローバルなローカライズ サービスに関する最新情報を共有する。ユーザーと関係者からの意見や技術言語業界のトレンドを考慮して、Google での日本語ガイドラインの作成と日本語戦略の策定を行う。日本市場とユーザーの日本語品質に対する期待を把握し、市場とユーザーのニーズを満たすための言語の使用方法を理解する。この理解を継続的に深めていくために、言語調査とユーザー インサイトを提供する。Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.