Programmatic Specialist, gCare Customer Experience

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

Our Large Customer Sales teams partner closely with the world’s biggest advertisers and agencies to develop digital solutions that build strong businesses and brands. The team views the massive transformation occurring as advertising shifts to mobile and online platforms, and are uniquely situated to help shape how companies grow their businesses in the digital age. The Global Customer experience team (gCare) partners with the Large Customer Sales (LCS) team to provide product and data driven expertise to empower our largest and most sophisticated customers meet their advertising goals.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Work extensively with customers and our partner sales teams to provide insights-driven advertising solutions based on customer objectives, business strategy and growth opportunities across Display and Video (DV360).
  
• Develop a deep comprehension of our strategic products (e.g., Youtube, Display, Automation, Attribution) and leverage this knowledge to deliver exceptional solutions for our customers.
  
• Consult with Sales partners to develop strategies which seek to meet customer requirements and capture growth opportunities for the broader market. Partner with cross-functional teams to execute on these plans in an effective manner.
  
• Liaise with Sales teams and our vendor operations to coordinate the planning, implementation, optimization, reporting and measurement of campaigns, establishing and scaling best practices for each.