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Technical Solutions Consultant, Customer Experience
Job Description
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- Experience in either system design or in one programming language (Java, C++, Python, etc.).
- Experience in technical troubleshooting, and managing internal/external partners or customers.
Preferred qualifications:
- Knowledge of SQL/MySQL, and Unix/Linux operating systems and commands.
- Ability to collaborate, build consensus, deliver and drive technical decisions with various sized customer stakeholder groups.
- Ability to travel to meet with specific partner and client stakeholders.
- Strong technical leadership, project management, analytical problem solving, and troubleshooting skills.
About the job
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gTech Ads Sellside is a solution-generating base that helps our sales teams and publishers. These solutions need to be scalable to support customers worldwide. In addition to troubleshooting on the customer side, we work with Sales, Product, and Engineering teams within Google to develop better tools and services to improve our products based on the evolving needs of our users. As a cross-functional and global team, it's our job to help keep the lights on and the ads fresh.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Analyze and resolve complex technical problems and roadblocks around data and tools access.
- Identify opportunities to optimize and automate workflows across a wide variety of projects.
- Work closely with Product Managers and Software Engineers to improve or develop new Google tools and products.
- Collaborate with Consumer and Engineering teams to write complex code and implement tools to improve troubleshooting efficiency and the end user experience.
- Manage stakeholder expectations and communicate with internal teams and external consumers, advertisers, and publishers to provide technical and business feedback as well as deliver technical solutions.
About us
Google’s mission is to organize the world‘s information and make it universally accessible and useful.
Since our founding in 1998, Google has grown by leaps and bounds. From offering search in a single language we now offer dozens of products and services—including various forms of advertising and web applications for all kinds of tasks—in scores of languages. And starting from two computer science students in a university dorm room, we now have thousands of employees and offices around the world. A lot has changed since the first Google search engine appeared. But some things haven’t changed: our dedication to our users and our belief in the possibilities of the Internet itself.
Team
