KLA Taiwan 美商科磊

The Installation Engineer job is high profile and exciting opportunity for adventurous souls! Works under minimal direction from Management. Completes documented procedures and exercises judgment within defined procedures. Recommends changes to existing process and procedures. Primary responsibility is to strive for predictable Cycle Times and Warranty Starts for new tools installed and upgraded at our customer sites. Includes activities associated with setup, alignment, calibration, troubleshooting, diagnosing, and repairing of highly sophisticated capital equipment. Represents the company to the customer and assumes accountability for customer satisfaction with all installation/upgrade-associated activities. Assures operational quality of system equipment. Works directly with KLA regions and customers to verify new tool performance and transfer tool responsibility. Seeks warranty sign-off on newly installed tools Roles and Responsibilities• Installation of new tools in the field. Follows all procedures and provides a consistent result within specified cycle times. Achieves a predictable warranty start. • Evaluates, analyzes, diagnoses and fixes technical equipment problems related to installation. Can repair issues using standard procedures or innovate to resolve system problems which can have multiple causes. • Solving problems and repairs of sophisticated system level problems are based on Installation Engineer's technical knowledge and training. Installation Engineers seek help from Staff Engineers and Management when problems occur that may exceed knowledge, education and training. • Prepares field service reports and daily passdown on Installation progress and non-conformances. Contributes to post-activity Quality Feedback Report • Hold pre-installation meetings with the customer to scope customer unique requirements then create plans of action to measure and satisfy the unique needs. Execute plans of action and validate deliverables with the customer. • Meet with customer to facilitate warranty signoff after the activity is complete. • Acquires all vital international travel documents and manages their personal lives to be ready for domestic and occasional international travel. • Handles personal finances to prevent disruption to scheduled activities - even when traveling for extended periods. • Travels domestically and internationally by commercial transportation to customer sites. • Assists other engineers as necessary. Provides mentorship and technical assistance at customer sites. Can develop basic POAs. Provides phone and on-site support for junior engineers *Note: Only applications with *English resume* will be considered.*Please also apply through KLA Career page: https://careers.kla.com/

[此為身心障礙招募專區，非領有身心障礙手冊之求職者請避免投遞本職缺]KLA致力於營造多元包容的工作環境，支持性別(LGBTQ+)、種族、國籍、世代或身障等之多元及平等，鼓勵並支持領有身心障礙手冊、新住民等身分之求職者投遞履歷。Roles and Responsibilities• 設備日常維護及保養，確保機台的運作及表現狀態。• 藉由良好的溝通協調，於客戶端評估、分析、診斷和排除機械相關之技術問題，並最小化設備停機時間。• 撰寫現場服務報告(Field service report)，針對重覆發生的問題提出解決方案以建立標準作業流程(SOP)。• 積極與客戶建立合作互信的關係，以提高客戶滿意度。• 制定和處理退貨授(RMA)流程，確保退貨、換貨與維修流程之迅速及完善。• 針對重大問題提出準確的問題陳述，並遵循內部流程將問題反映至技術支援團隊(Technical support team)。Working Environment• 於客戶端工作時，須穿著無塵服(包含手套、腳套、口罩、頭套)，於無塵室進行長時間作業(3-4小時或以上)，包含久站、中程距離移動(10-15分鐘步行)。• 須操作電腦、半導體檢測量測機台以及相關機械設備。• 須搬運半導體設備相關零組件，視零件大小及重量，可使用搬運工具或進行夥同作業。• 工作環境具無塵室機台運作聲音(約55-65分貝)。

KLA美商科磊致力於維護身心障礙者就業權益，歡迎領有身心障礙手冊或證明的夥伴投遞履歷，加入KLA！Job Description/Preferred QualificationsAs a Customer Service Engineer at KLA, you will play a key role in supporting our advanced semiconductor inspection systems. You’ll work hands-on with high-precision equipment, collaborate with regional and global teams, and help our customers maintain peak performance in their manufacturing operations.Job Description1. Troubleshooting DiagnosticsEvaluate, analyze, and resolve technical issues on complex semiconductor equipment through hands-on diagnostics and problem-solving.2. System Maintenance RepairPerform preventive maintenance, repairs, and part replacements to ensure equipment reliability and minimize downtime.3. Technical ExpertiseUnderstand the interaction between mechanical, electrical, and software systems to support system performance and stability.4. Technical Problem SolvingResolve equipment issues using trained expertise and innovation—applying professional KLA tool knowledge and procedures to ensure accurate and effective solutions.5. Cross-Functional CollaborationWork closely with regional and global teams including Applications Engineers, Installation Engineers, and Technical Support Engineers to resolve issues and enhance system performance.6. Customer SupportProvide timely, professional support to customers, helping them maintain stable operations and build long-term working relationships.7. Reporting DocumentationPrepare clear and concise service reports, document equipment status, and share insights to support team learning and continuous improvement.8. Data AnalysisAnalyze system logs and performance data to identify root causes and recommend improvements.9. Training Knowledge SharingParticipate in internal and customer training programs to stay current with product updates and industry trends.10. Onsite Support TravelTravel to customer sites for installations, upgrades, training, or urgent support needs.11. RMA Process ManagementManage Return Material Authorization (RMA) processes to ensure timely and accurate handling of returns, exchanges, and repairs.12.Safety ComplianceFollow all safety protocols and ensure compliance with company and customer standards during service activities.Why This Job Is Special• Work with cutting-edge technology that plays a key role in making the chips inside smartphones, computers, and cars.• Gain hands-on experience with machines that require deep understanding of mechanical and electrical principles.• Be part of a global company, working with experts from around the world.• Face real-world challenges that help you grow your problem-solving and teamwork skills.*Please visit and apply on our career website: https://kla.wd1.myworkdayjobs.com/Search/job/Taoyuan-Taiwan/Customer-Service-Engineer_2102329

We are seeking a customer-focused, technically adept, and relationship-driven Customer Engagement Application Engineer to join our global team supporting KLA’s industry-leading wafer inspection and metrology solutions. In this front-line, customer-facing role, you will be the trusted technical advisor and strategic partner to our customers, driving product adoption, solving complex challenges, and building long-term relationships that fuel success. You will collaborate across functions to deliver high-impact solutions in the dynamic world of semiconductor manufacturing.Key Responsibilities:• Serve as the primary technical interface between KLA and customer, building trust and credibility through consistent, high-quality support.• Deliver applications support for KLA’s wafer inspection and metrology tools at customer fabrication facilities.• Lead customer engagements including product evaluations, new tool introductions, and drive competitions.• Drive customer success by conducting acceptance tests, recipe development, hands-on training, and pre-sales technical enablement.• Cultivate strong customer relationships by understanding their technical needs, aligning solutions, and ensuring satisfaction through onsite support .• Collaborate with customers and internal teams to co-author technical papers and present at global industry symposiums.• Develop and share Best Known Methods (BKMs), SOP ( Standard Operating Procedures ) materials, and technical documentation to empower global Field Applications teams.• Act as a cross-functional bridge, aligning customer feedback with engineering, sales, and marketing to drive continuous improvement.• Analyze complex technical issues, apply statistical methods, and deliver innovative, data-driven solutions.• Report regional insights and escalate field issues to product divisions, ensuring timely resolution and product evolution.Qualifications:• Master’s degree in Physics, Optics, Engineering, Material Science, or a related field; semiconductor process knowledge is a strong plus.• Proven experience in customer-facing technical roles, with a strong track record of building and maintaining customer relationships.• Demonstrated success in technical problem-solving, project execution, and cross-functional collaboration.• Willingness to work in semiconductor cleanroom environments.• Strong project management, leadership, and organizational skills.• Excellent presentation, communication, and interpersonal abilities.• Fluent in English, with the ability to communicate clearly via email, video calls, and in-person meetings.• Ability to manage multiple priorities in a fast-paced, global environment.Key Competencies:• Strong customer orientation with a passion for delivering value and building trust.• Advanced analytical and statistical thinking for data-driven decision-making.• Effective collaboration and communication across diverse teams and cultures.• High level of initiative, ownership, and accountability in driving results.• Resilience and adaptability in dynamic, high-pressure environments.• A proactive team player with a growth mindset and a drive for excellence.

[此為身心障礙招募專區，非領有身心障礙手冊之求職者請避免投遞本職缺]KLA，致力於營造多元包容的工作環境，支持性別(LGBTQ+)、種族、國籍、世代或身障等之多元及平等，鼓勵並支持領有身心障礙手冊、新住民等身分之求職者投遞履歷。Roles and Responsibilities• 此為身心障礙人才招募專區，歡迎投遞履歷，我們將依據您的專長及興趣進行職缺媒合。• 不限身障類別及程度，但需持有身心障礙手冊或證明。

We are seeking a customer-focused, technically adept, and relationship-driven Customer Engagement Application Engineer to join our global team supporting KLA’s industry-leading wafer inspection and metrology solutions. In this front-line, customer-facing role, you will be the trusted technical advisor and strategic partner to our customers, driving product adoption, solving complex challenges, and building long-term relationships that fuel success. You will collaborate across functions to deliver high-impact solutions in the dynamic world of semiconductor manufacturing.Key Responsibilities:• Serve as the primary technical interface between KLA and customer, building trust and credibility through consistent, high-quality support.• Deliver applications support for KLA’s wafer inspection and metrology tools at customer fabrication facilities.• Lead customer engagements including product evaluations, new tool introductions, and drive competitions.• Drive customer success by conducting acceptance tests, recipe development, hands-on training, and pre-sales technical enablement.• Cultivate strong customer relationships by understanding their technical needs, aligning solutions, and ensuring satisfaction through onsite support .• Collaborate with customers and internal teams to co-author technical papers and present at global industry symposiums.• Develop and share Best Known Methods (BKMs), SOP ( Standard Operating Procedures ) materials, and technical documentation to empower global Field Applications teams.• Act as a cross-functional bridge, aligning customer feedback with engineering, sales, and marketing to drive continuous improvement.• Analyze complex technical issues, apply statistical methods, and deliver innovative, data-driven solutions.• Report regional insights and escalate field issues to product divisions, ensuring timely resolution and product evolution.Qualifications:• Master’s degree in Physics, Optics, Engineering, Material Science, or a related field; semiconductor process knowledge is a strong plus.• Proven experience in customer-facing technical roles, with a strong track record of building and maintaining customer relationships.• Demonstrated success in technical problem-solving, project execution, and cross-functional collaboration.• Willingness to work in semiconductor cleanroom environments.• Strong project management, leadership, and organizational skills.• Excellent presentation, communication, and interpersonal abilities.• Fluent in English, with the ability to communicate clearly via email, video calls, and in-person meetings.• Ability to manage multiple priorities in a fast-paced, global environment.Key Competencies:• Strong customer orientation with a passion for delivering value and building trust.• Advanced analytical and statistical thinking for data-driven decision-making.• Effective collaboration and communication across diverse teams and cultures.• High level of initiative, ownership, and accountability in driving results.• Resilience and adaptability in dynamic, high-pressure environments.• A proactive team player with a growth mindset and a drive for excellence.Note: Only applications with *English resume* will be considered.Please also apply through KLA Career page: https://careers.kla.com/

We are seeking a customer-focused, technically adept, and relationship-driven Customer Engagement Application Engineer to join our global team supporting KLA’s industry-leading wafer inspection and metrology solutions. In this front-line, customer-facing role, you will be the trusted technical advisor and strategic partner to our customers, driving product adoption, solving complex challenges, and building long-term relationships that fuel success. You will collaborate across functions to deliver high-impact solutions in the dynamic world of semiconductor manufacturing.Key Responsibilities:• Serve as the primary technical interface between KLA and customer, building trust and credibility through consistent, high-quality support.• Deliver applications support for KLA’s wafer inspection and metrology tools at customer fabrication facilities.• Lead customer engagements including product evaluations, new tool introductions, and drive competitions.• Drive customer success by conducting acceptance tests, recipe development, hands-on training, and pre-sales technical enablement.• Cultivate strong customer relationships by understanding their technical needs, aligning solutions, and ensuring satisfaction through onsite support .• Collaborate with customers and internal teams to co-author technical papers and present at global industry symposiums.• Develop and share Best Known Methods (BKMs), SOP ( Standard Operating Procedures ) materials, and technical documentation to empower global Field Applications teams.• Act as a cross-functional bridge, aligning customer feedback with engineering, sales, and marketing to drive continuous improvement.• Analyze complex technical issues, apply statistical methods, and deliver innovative, data-driven solutions.• Report regional insights and escalate field issues to product divisions, ensuring timely resolution and product evolution.Qualifications:• Master’s degree in Physics, Optics, Engineering, Material Science, or a related field; semiconductor process knowledge is a strong plus.• Proven experience in customer-facing technical roles, with a strong track record of building and maintaining customer relationships.• Demonstrated success in technical problem-solving, project execution, and cross-functional collaboration.• Willingness to work in semiconductor cleanroom environments.• Strong project management, leadership, and organizational skills.• Excellent presentation, communication, and interpersonal abilities.• Fluent in English, with the ability to communicate clearly via email, video calls, and in-person meetings.• Ability to manage multiple priorities in a fast-paced, global environment.Key Competencies:• Strong customer orientation with a passion for delivering value and building trust.• Advanced analytical and statistical thinking for data-driven decision-making.• Effective collaboration and communication across diverse teams and cultures.• High level of initiative, ownership, and accountability in driving results.• Resilience and adaptability in dynamic, high-pressure environments.• A proactive team player with a growth mindset and a drive for excellence.Note: Only applications with *English resume* will be considered.Please also apply through KLA Career page: https://careers.kla.com/

Job Description/Preferred QualificationsAs a Customer Service Engineer at KLA, you will play a key role in supporting our advanced semiconductor inspection systems. You’ll work hands-on with high-precision equipment, collaborate with regional and global teams, and help our customers maintain peak performance in their manufacturing operations.Job Description1. Troubleshooting DiagnosticsEvaluate, analyze, and resolve technical issues on complex semiconductor equipment through hands-on diagnostics and problem-solving.2. System Maintenance RepairPerform preventive maintenance, repairs, and part replacements to ensure equipment reliability and minimize downtime.3. Technical ExpertiseUnderstand the interaction between mechanical, electrical, and software systems to support system performance and stability.4. Technical Problem SolvingResolve equipment issues using trained expertise and innovation—applying professional KLA tool knowledge and procedures to ensure accurate and effective solutions.5. Cross-Functional CollaborationWork closely with regional and global teams including Applications Engineers, Installation Engineers, and Technical Support Engineers to resolve issues and enhance system performance.6. Customer SupportProvide timely, professional support to customers, helping them maintain stable operations and build long-term working relationships.7. Reporting DocumentationPrepare clear and concise service reports, document equipment status, and share insights to support team learning and continuous improvement.8. Data AnalysisAnalyze system logs and performance data to identify root causes and recommend improvements.9. Training Knowledge SharingParticipate in internal and customer training programs to stay current with product updates and industry trends.10. Onsite Support TravelTravel to customer sites for installations, upgrades, training, or urgent support needs.11. RMA Process ManagementManage Return Material Authorization (RMA) processes to ensure timely and accurate handling of returns, exchanges, and repairs.12.Safety ComplianceFollow all safety protocols and ensure compliance with company and customer standards during service activities.Why This Job Is Special• Work with cutting-edge technology that plays a key role in making the chips inside smartphones, computers, and cars.• Gain hands-on experience with machines that require deep understanding of mechanical and electrical principles.• Be part of a global company, working with experts from around the world.• Face real-world challenges that help you grow your problem-solving and teamwork skills.

We are seeking a customer-focused, technically adept, and relationship-driven Customer Engagement Application Engineer to join our global team supporting KLA’s industry-leading wafer inspection and metrology solutions. In this front-line, customer-facing role, you will be the trusted technical advisor and strategic partner to our customers, driving product adoption, solving complex challenges, and building long-term relationships that fuel success. You will collaborate across functions to deliver high-impact solutions in the dynamic world of semiconductor manufacturing.Key Responsibilities:• Serve as the primary technical interface between KLA and customer, building trust and credibility through consistent, high-quality support.• Deliver applications support for KLA’s wafer inspection and metrology tools at customer fabrication facilities.• Lead customer engagements including product evaluations, new tool introductions, and drive competitions.• Drive customer success by conducting acceptance tests, recipe development, hands-on training, and pre-sales technical enablement.• Cultivate strong customer relationships by understanding their technical needs, aligning solutions, and ensuring satisfaction through onsite support .• Collaborate with customers and internal teams to co-author technical papers and present at global industry symposiums.• Develop and share Best Known Methods (BKMs), SOP ( Standard Operating Procedures ) materials, and technical documentation to empower global Field Applications teams.• Act as a cross-functional bridge, aligning customer feedback with engineering, sales, and marketing to drive continuous improvement.• Analyze complex technical issues, apply statistical methods, and deliver innovative, data-driven solutions.• Report regional insights and escalate field issues to product divisions, ensuring timely resolution and product evolution.Qualifications:• Master’s degree in Physics, Optics, Engineering, Material Science, or a related field; semiconductor process knowledge is a strong plus.• Proven experience in customer-facing technical roles, with a strong track record of building and maintaining customer relationships.• Demonstrated success in technical problem-solving, project execution, and cross-functional collaboration.• Willingness to work in semiconductor cleanroom environments.• Strong project management, leadership, and organizational skills.• Excellent presentation, communication, and interpersonal abilities.• Fluent in English, with the ability to communicate clearly via email, video calls, and in-person meetings.• Ability to manage multiple priorities in a fast-paced, global environment.Key Competencies:• Strong customer orientation with a passion for delivering value and building trust.• Advanced analytical and statistical thinking for data-driven decision-making.• Effective collaboration and communication across diverse teams and cultures.• High level of initiative, ownership, and accountability in driving results.• Resilience and adaptability in dynamic, high-pressure environments.• A proactive team player with a growth mindset and a drive for excellence.Note: Only applications with *English resume* will be considered.Please also apply through KLA Career page: https://careers.kla.com/

KLA美商科磊致力於維護身心障礙者就業權益，歡迎領有身心障礙手冊或證明的夥伴投遞履歷，加入KLA！Technical Support Engineer (TSE) is Responsible for providing assistance to Customer Support Engineers who are diagnosing, troubleshooting, and debugging complex optical, electro/mechanical, computer systems and/or software problems.TSEs respond to challenging issues where first-line product support has been unable to isolate or fix problems in malfunctioning equipment. Responsibilities include reporting design, reliability and maintenance problems, documenting and providing feedback to HQ Tech Support, and Sustaining Eng on CIP opportunities, preparing service and postmortem reports. TSEs may also be involved in customer installation, and upgrade of equipment as well as training of KLA and non KLA personnel. *Note: Only applications with *English resume* will be considered.