Senior User Researcher

Come and join PicCollage! You can work with an international team and apply your skills to improve the world’s easiest and most creative photo application; PicCollage, as well as shape our new products such as OnBeat and BEAM. As an equal opportunity employer, we support and accept differences and strive to create a workplace which stimulates creativity, collaboration and learning from all members.
You’ll partner with our lead researcher to define and execute impactful research initiatives. You’ll also collaborate with an amazing group of stakeholders; designers, PM’s, marketers and more. This role will be primarily focused on executing qualitative and mixed-method research, but will also include coaching junior researchers and PM’s on research practices and projects. Research projects will be a mixture of evaluative and generative, with the opportunity to grow into more strategically focused initiatives.

Responsibilities:

• Lead end-to-end qualitative and mixed method remote research to inform the design and strategy for new products and features, including but not limited to; usability studies, heuristic evaluations, interviews, surveys, focus groups, or any method that helps us answer the most important research questions.
• Work with stakeholders to develop study findings and synthesise results into actionable story-rich research reports and present findings and clips to stakeholders.
• Mentor junior researchers; including offering critiques and suggestions for the research plans, pairing with them on projects, offering advice on how to apply research methods more effectively.

• Fluent in English (written & verbal).
• 6+ years professional experience in the User Research field.
• Able to foster relationships with PM and design teams throughout the company so you can understand and turn their biggest questions into operationalized research efforts.
• Stay up-to-date on emerging technologies, tools, industry trends, best practices, continually advancing the research process for researchers and people doing research.
• Excellent written and verbal communication skills.
• Strong ability with a broad array of qualitative and mixed method research processes and methodologies.

Plus:

• Understanding of the US market.
• Chinese language fluency.
• Start-up experience is a plus, experience with flexible work structure.
• Understand and apply AI and AI tools into your research workflow.
Note: This position is based in Taipei, Taiwan and will often require you to come to the office in person.

There are three main stages in our interview process:

1. Screen calls (1-2 calls)
2. Take-home quiz & review
3. Onsite interview (3-4 hours visiting)
   

If we see a fit with the company, we will reach out to start getting to know each other. You can expect traditional discussions as well as participating situational exercises. The goal of the interview process will be for us to see your skills and let you get to know the team and work culture to see if we are a match.