User Support Intern

As a User Support intern, you will dive into the mobile app ecosystem by supporting the user community of one of the world’s most popular photo applications: PicCollage. You will help to deliver app features to millions of users in a fast-moving startup environment. During your internship, you will work on several assignments from the list below based on your interests and strengths. You will also get a chance to learn new skills on the job through guided projects and collaboration with teammates! As a talented individual with exceptional writing skills in English, you will be responsible for producing high-quality content that effectively communicates the company's message to diverse audiences.

You will learn, firsthand, how to support a diverse user community and deliver an excellent user experience by troubleshooting for users, compiling and delivering users’ feedback to the team. You will help turn users’ feedback into viable product features to help PicCollage users around the world to create, share, and celebrate!

Responsibilities:

• Respond to users’ inquiries and troubleshoot for users.
• User feedback analysis, organization, and delivery.
• User input communication and coordination.
• User support platform maintenance and workflow improvement.

• You are great with people.
• You are a problem solver.
• You have excellent proficiency in English.
• Additional languages (Spanish, Portuguese, German, French, Italian) and experience in copywriting and social media management are a plus!
• You are resourceful and take the initiative.
• You are capable of creative and critical thinking.
• You are organized, efficient, observant, patient, and committed.
• You love to try out new apps and seek to understand user behavior.

Note:

Please note we prefer interns who can work at least four to five days a week for at least 6 months. If you believe you fit the bill and are eager to join a creative and dynamic team, don’t hesitate to send us your application!

The desired start date would be after Lunar New Year (end of Jan-early Feb). The actual onboarding date is flexible and will be discussed after the offer is given.

After you submit your application, the next steps are one or two video interview calls (with short written questions), followed by an onsite interview. Our interview process includes interesting exercises with our team members. Through this process, we hope you can get to know what it's like to work with us, and get to know our team and culture!

If you believe you fit the bill above, and are eager to start a new journey of being part of a fun and creative startup team, hesitate no more and join us!