XREX Inc.

We're looking for a Customer Service Representative to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep customers happy and educated on our products and solutions to increase customer satisfaction, loyalty and retention and to meet their expectations and solve their questions and problems.Responsibilities-Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate-Provide first level support for all technical and functional queries related to website and mobile application-Migrate customers to Alternative Distribution Channels including website and mobile application-Handle customer complaints to the satisfaction of the customer within the defined authority limits and escalate more complex complaints where appropriate-Continuously learn to keep up-to-date with changes and developments to services and procedures-Maintain confidentiality of the company’s customers and data-Adheres to the assigned shift schedule and avoids any late attendance-Keep abreast with the latest changes to any of the company’s procedures and new policies-Handle sudden rush of enquiries, stressful periods, and customer pressure