技術支援工程師 Technical Support Engineer

Introduction:

The Technical Support Engineer works closely with Call Centre Specialists and Field Technicians to provide technical support, troubleshooting, and maintenance, ensuring issues are resolved promptly and client satisfaction is enhanced. This role focuses on delivering Level-2 support and requires strong communication skills, a proactive approach to problem-solving, and a commitment to timely issue resolution.

Responsibilities:

• Provide Level-2 technical support for Linux IoT devices and backend services.
• Troubleshoot and resolve issues related to system performance, connectivity, and data integrity.
• Perform root cause analysis to identify and address recurring technical problems.
• Collaborate with cross-functional teams to escalate and resolve complex issues.
• Document troubleshooting steps, resolutions, and best practices in the knowledge base.
• Assist in testing and validating software updates and new features.

Qualifications:

• Minimum of 1 year of experience in technical support or a similar role.
• Basic understanding and hands-on experience with Linux commands, python, shell scripting, API and executing SQL commands.
• Knowledge of networking fundamentals is a plus.
• Strong analytical and problem-solving skills.
• Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Fluent in written and spoken English, Mandarin and Cantonese is huge advantage.
• Ability to work independently.

Preferred Personal Traits:

• Accountability
• Teamwork
• Integrity

Interview 1: HR call (< 30 mins)

Interview 2: Hiring Manager (1.5 ~ 2 hours)

Interview 3: Chat with CEO (30mins)