技術支援工程師 Technical Support Engineer

Lowongan diperbarui 9 hari yang lalu

Deskripsi Pekerjaan

Introduction:

The Technical Support Engineer works closely with Call Centre Specialists and Field Technicians to provide technical support, troubleshooting, and maintenance, ensuring issues are resolved promptly and client satisfaction is enhanced. This role focuses on delivering Level-2 support and requires strong communication skills, a proactive approach to problem-solving, and a commitment to timely issue resolution.

Responsibilities:

  • Provide Level-2 technical support for Linux IoT devices and backend services.
  • Troubleshoot and resolve issues related to system performance, connectivity, and data integrity.
  • Perform root cause analysis to identify and address recurring technical problems.
  • Collaborate with cross-functional teams to escalate and resolve complex issues.
  • Document troubleshooting steps, resolutions, and best practices in the knowledge base.
  • Assist in testing and validating software updates and new features.


Persyaratan

Qualifications:

  • Minimum of 1 year of experience in technical support or a similar role.
  • Basic understanding and hands-on experience with Linux commands, python, shell scripting, API and executing SQL commands.
  • Knowledge of networking fundamentals is a plus.
  • Strong analytical and problem-solving skills.
  • Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
  • Fluent in written and spoken English, Mandarin and Cantonese is huge advantage.
  • Ability to work independently.

Preferred Personal Traits:

  • Accountability
  • Teamwork
  • Integrity

Proses interview

Interview 1: HR call (< 30 mins)

Interview 2: Hiring Manager (1.5 ~ 2 hours)

Interview 3: Chat with CEO (30mins)

1
Diperlukan pengalaman selama 2 tahun
40,000 ~ 60,000 TWD / bulan
Kerja Remote Parsial
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Tentang Kami

Aimazing 於 2015 年在新加坡成立,2016 年於台北設立分公司,我們曾獲得新加坡金管會所頒發的 MAS Fintech Awards,入選 AppWorks #14 、UOB FinLab 和台灣資策會主辦的 FinTech Base。目前公司的業務涵蓋新加坡、香港、馬來西亞及菲律賓市場,專注於數據導向型產品的開發,充分利用交易數據協助線下零售及餐飲業者創造價值。目前我們積極招募人才,邀請樂於團隊合作及跨國溝通的成員加入團隊。

看完 Q&A 影片,你將更了解我們喔!

看完 Q&A 影片,你將更了解我們喔!

Q&A
  • 這是一個怎樣的團隊?
    https://youtu.be/4HUxrKZeq-c
  • 什麼特質的人適合加入我們?
    https://youtu.be/BRHZohzfKg4
  • 為什麼選擇在台灣設立研發中心?跨國合作不難嗎?
    https://youtu.be/BRHZohzfKg4
  • 還想多了解我們嗎?
    https://youtu.be/kNukbrh3ZY0

Tim

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Head of Product
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Pekerjaan

Full-time
Level Menengah-Senior
1
1.2 jt ~ 1.5 jt TWD / tahun

Full-time
Level Menengah-Senior
1
1 jt ~ 1.5 jt TWD / tahun