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Job Description
職位概述：
全面負責從潛在客戶初次接觸到建立長期關係的完整旅程。此舉將優化轉換與留存率，確保客戶體驗一致且高品質。
工作職責：
一、客戶旅程全程負責：
- 作為潛在客戶（包括企業／學校與個人）的第一聯繫窗口
- 提供諮詢、需求評估與服務對接，協助客戶找到合適方案
- 進行持續追蹤與關係維護，確保客戶參與度、滿意度與成效
二、銷售與關係管理：
- 以價值導向的方式，將潛在名單成功轉換為付費客戶
- 建立信任為基礎的長期關係
- 挖掘加值服務、轉介紹及長期合作的機會
三、客戶參與活動：
- 策劃並帶領定期宣傳與關係深化活動（如線上諮詢時段、Q&A、網路研討會）
- 與行銷團隊合作，設計活動內容並推廣參與
- 活動作為與客戶建立信任、解決常見疑慮、強化品牌影響力的平台
四、CRM策略與執行：
- 規劃、建立並管理完善的客戶關係管理（CRM）系統
- 記錄所有客戶互動、偏好與進展狀況
- 分析數據以優化策略與提升客戶體驗
五、客戶倡導者角色：
- 作為內部「客戶之聲」，傳達回饋並發掘產品／溝通上的缺口
- 根據客戶意見，協助課程與服務的持續優化
理想人選條件：
教育背景與經驗：
- 具教育諮詢、招生顧問、教練、或B2C顧問服務經驗者優先
- 能與學生、家長與專業人士建立信任與專業形象
銷售與關係管理能力：
- 有諮詢式銷售、招生轉換等實績者佳
- 能敏銳察覺客戶需求，清晰傳遞價值並具同理心地完成成交
營運與CRM能力：
- 熟悉CRM工具如HubSpot、Salesforce、Notion等
- 重視結構性流程，並能以數據驅動決策
溝通技巧：
- 具備中英文雙語的清晰且具說服力的書面與口語能力
- 能從容應對複雜、關鍵性的溝通情境
協作與適應能力：
- 能與跨部門團隊合作，適應快速變動的創業型環境
- 樂於接受回饋，具快速學習與持續優化心態
薪資與福利：
薪資範圍:
底薪新台幣50,000元起，依能力與經驗調整，另有業績獎金制度
福利制度:
健保、勞保、勞退、彈性休假/排休、每雙周不定時聚餐、辦公室餵食、高級員工酒吧半價
Interview process
履歷審查
電話面試
實體面試
About us
Our Mission
With the rapid advancement of AI and evolving global industries, the younger generation's future is marked by "uncertainty." The OECD and McKinsey & Company have both emphasized that critical thinking is essential for the future workforce but is currently underdeveloped. Ascent Academy was founded to cultivate young leaders capable of navigating this uncertainty and addressing global challenges.
Our approach focuses on developing critical thinking through English-based debate, reading, and writing. Rather than rote memorization, we center our curriculum on global social issues, encouraging logical reasoning, analysis, and discussion. We partner with social organizations for high school students to offer leadership programs that integrate soft skills and real-world project implementation, fostering both practical and social impact.
Our teachers, with diverse international backgrounds, genuinely care about students' growth. Beyond academic training, we help students discover their potential and self-worth, guiding them to become future leaders with a mission to change the world.