Salesforce Development Specialist (CRM)

(Please provide Resume in English.)

1.Review and deliver CRM system functionality developments, change requests and user enhancements identified by 1st line CRM system support and pro-active discussions with key stakeholders.

2.Create and document business requirements by working together with users of all levels including stakeholders in the development of program enhancements and changes including staff, outside consultants and suppliers as needed.

3.Responsible for the roll-out of the CRM system to new functions including needs, processes and reports identification along with stakeholder management, training development and delivery of training.

4.Supporting the testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual testing. Assess impacts and align and approve change requests through the global governance process.

5.Daily administration and support of the Salesforce including managing multiple user setup, profiles and roles, customization of objects, fields and record types / page layouts

6.Produce and maintain reports, dashboards, and processes to continuously monitor data quality and integrity and assist users with report design and management.

7.Provide direction for commercial processes and ways of working to drive greater efficiency across the organization based on innovation and best in class practices.

8.Drive agreed GIS requirements in conjunction with subject matter experts and GIS project managers to deliver aligned functionality with appropriate communication, training and reporting.

9.Regional Administrator for CRM system and member of the global governance forum for system change and development

1. 1+ years of working with Salesforce.com, including development experience.
2. Strong creative outlook and ability to translate creative ideas or business analysis into clear solution designs.
3. Strong planning and organizational skills, able to cope with multiple projects and reliably hit deadlines.
4. Proven ability to deliver results in a complex multi-channel sales & marketing environment.
5. Strong technical skills in Apex, Visualforce, Lightning Components, and other Salesforce development tools.
6. Good commercial awareness and ROI/analytical approach.
7. Excellent written and verbal communication skills.
8. With related experience in Java or other CRM system like Dynamics, SAP CRM, etc. will be a plus.