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Cloud Support Engineer - Linux
Job Description
- 雲端工程師將為企業客戶提供專業技術建議，客戶會透過電話、電子郵件和即時通訊軟體向你諮詢計畫和問題，你需要運用專業知識，深入探討案件及找出根本原因。同時充分了解每位客戶的需求及考量，幫助客戶實現工作目標，成為客戶可靠且不可或缺的夥伴。
- 與 AWS 內部團隊合作，協助客戶解決問題並提供最佳的顧客體驗。合作對象包含 Technical Account
Manager、Solution Architect、 Business Development Managers；你也有機會和世界各地頂尖
Subject Matter Expects (SME) 和 AWS Service Development Team
一起合作專案。
- 在AWS，我們每天迎接新的挑戰並學習新的技術，了解 AWS 的雲端服務如何運用在不同產業及規模的客戶端，接觸多樣化的使用情境。
- 制定或指導訓練課程、撰寫技術文章、在操作影片中擔任講者、出席AWS 活動、參與招募流程、撰寫工具/腳本或更上一層進行流程改善及策略發想。在 AWS，你的貢獻可以為全球同事和客戶帶來重要的影響。
Why AWS ?
AWS 擁有超過 200 多項可靠且多樣化的雲端運算服務，遍布在全球 30 多個區域，是世界上最全面、最廣泛應用的雲端平台。我們致力打造包容、多元、平等的工作環境，並鼓勵大家探索最佳的工作模式及地點。我們的使命是讓獲得全球客戶的認可、重視及信任，並致力讓每位亞馬遜人取得成功的職涯發展。
Career Growth
雲端工程師將接受完善的訓練課程，並與全球頂尖工程師合作，學習最新的雲端技術、領導能力、商業技能。除了雲端工程師的職責外，亦有機會成為組織中的Subject Matter
Experts (SME)。隨著你在 AWS 的成長，我們提供多樣的職涯發展選擇，也包含海外的工作機會。
About Support Engineering Team
我們注重工作生產力與靈活性，工作與生活的平衡是非常重要的。雲端工程師團隊遵循
follow-the-sun 模式，沒有 on-call
或駐點客戶的需求。你的上班時間會在週間內安排（週一至週五、週二至週六、週日至週四），於白天或稍晚時段工作，夜間時段則會交接給其他國家的團隊。
Requirements
Basic qualifications
- Experience with system administration and troubleshooting with Linux (Debian, Ubuntu, CentOS, RedHat, etc)
- Experience in system performance monitoring, analysis and tuning
- Understanding of virtualization and cloud computing (Hypervisors, VMware, Xen)
Preferred qualifications
- Experience managing full application stacks from the OS up through custom applications
- Knowledge of AWS and Cloud Computing concepts
- Understanding of security best practices
- Scripting/programming experience
- Ability to lead technical discussions and engage with customers
- Bachelor's degree in a Science/Technology/Engineering/Mathematics related field, or equivalent experience in a technical position
Interview process
- Online assessment
- Technical phone interview
- Amazon loop interview
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. For individuals with disabilities who would like to request an interpreter or any support on-site, please inform our team.
About us
Amazon Web Services (AWS) 成立於 2006 年，是全球最全面和廣泛採納的雲端平台，透過資料中心提供超過 200 項功能完整的服務，包含運算、儲存、資料庫、分析、應用與部署等。全球 190 個國家的客戶 —包括成長最快的新創公司、最大型企業以及領先的政府機構 — 都使用 AWS 來降低成本、變得更靈活，且更迅速地創新。
AWS 打造包容、多元、平等的工作環境，並鼓勵大家探索最佳的工作模式及地點。我們的使命是讓獲得全球客戶的認可、重視及信任，並致力讓每位亞馬遜人取得成功的職涯發展。歡迎具有學習熱忱及好奇心的你前來挑戰，和我們一起 “Work Hard, Have Fun, Make History"!
亞馬遜致力於打造多元化和包容性的工作場所，我們支持平等就業機會，不因種族、國籍、性別、性別認同、性取向、殘疾、年齡或其他受法律保護的身份而歧視。如有身心障礙人士需要口譯員或任何現場支持，請通知我們的團隊。
Launched in 2006, Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Amazon has built a reputation for excellence with a mission to create the earth’s most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service.
We hire people who have a passion for learning, and are curious to build, learn and grow. You will be supported in your career development here at AWS. You will have plenty of opportunities to build your technical, leadership, and business skills. This will include formal and on the job training, and a chance to learn from and collaborate with some of the brightest technical minds in the industry today. We have a fast-paced environment where we “Work Hard, Have Fun, Make History".
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. For individuals with disabilities who would like to request an interpreter or any support on-site, please inform our team.
#HereatAWS #Inclusion, Diversity & Equity
Team
