IT Support Engineer

Company Description

The Bosch Group is a leading global supplier of technology and services. Since the beginning of 2013, its operations have been divided into four business sectors: Automotive Technology, Industrial Technology, Consumer Goods, and Energy and Building Technology.

The Bosch Group comprises Robert Bosch GmbH and its roughly 360 subsidiaries and regional companies in some 50 countries. If its sales and service partners are included, then Bosch is represented in roughly 150 countries. This worldwide development, manufacturing, and sales network is the foundation for further growth.

Bosch Global Software Technologies Company Limited (BGSV) is 100% owned subsidiary of Robert Bosch GmbH - one of the world’s leading global suppliers of technology and services, offering end-to-end Engineering, IT, and Business Solutions.

Starting its operation from 2010 at Etown 2 in HCMC, BGSV is the first software development center of Bosch in Southeast Asia. BGSV nowadays have over 4,000 associates, with a global footprint and presence in the US, Europe, and the Asia Pacific region.

With our unique ability to offer end-to-end solutions that connect sensors, software, and services, we enable businesses to move from the traditional to digital or improve businesses by introducing a digital element in their products and processes.

Job Description

About Automation Services @BOSCH

The Group is responsible for Automation Services incl. Workload Automation (UC4) and Release Automation (ARA).
We provide the highest standard in class automation and continuous deployment consulting & implementation on our highly available platforms with 24/7 support in all time zones.

Responsibilities:

• Development of Automation Job for SAP/Win/Linux/Cloud Platform
• Build, configure, and maintain UC4 workflows and schedules to meet business requirements.
• Troubleshoot and resolve issues with UC4 workflows and schedules, including investigating and resolving job failures.
• Monitor and optimize UC4 workflows and schedules to ensure that they are running efficiently and effectively.
• Document UC4 workflows and schedules, including their dependencies, to ensure that they are well understood and can be maintained over time.
• Provide technical support to end-users of UC4 workflows and schedules, answering questions and providing guidance as needed.
• Continuously evaluate and improve UC4 workflows and schedules, identifying opportunities for automation and efficiency gains.

Qualifications

• Bachelor degree or equivalent in Computer Science, Engineering, Information Systems, or a related discipline
• Strong understanding of UC4 automation, including the ability to build and maintain workflows and schedules.
• Knowledge of scripting languages such as PowerShell, Perl, or Python.
• Experience with database technologies such as SQL Server or Oracle.
• Familiarity with ITIL or other IT service management frameworks.
• Excellent problem-solving and analytical skills.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to learn and adapt to new technologies and processes.
• Attention to detail and a commitment to quality.
• Good written and oral communication in English