Operation Engineer

Company Description

The Bosch Group is a leading global supplier of technology and services. Since the beginning of 2013, its operations have been divided into four business sectors: Automotive Technology, Industrial Technology, Consumer Goods, and Energy and Building Technology.

The Bosch Group comprises Robert Bosch GmbH and its roughly 360 subsidiaries and regional companies in some 50 countries. If its sales and service partners are included, then Bosch is represented in roughly 150 countries. This worldwide development, manufacturing, and sales network is the foundation for further growth.

Bosch Global Software Technologies Company Limited (BGSV) is 100% owned subsidiary of Robert Bosch GmbH - one of the world’s leading global suppliers of technology and services, offering end-to-end Engineering, IT, and Business Solutions.

Starting its operation from 2010 at Etown 2 in HCMC, BGSV is the first software development center of Bosch in Southeast Asia. BGSV nowadays have over 4,000 associates, with a global footprint and presence in the US, Europe, and the Asia Pacific region.

With our unique ability to offer end-to-end solutions that connect sensors, software, and services, we enable businesses to move from the traditional to digital or improve businesses by introducing a digital element in their products and processes.

Job Description

Microsoft Teams Operations Engineer is responsible for the management and troubleshooting of Microsoft Teams across the enterprise. The engineer will work closely with IT and business teams to support user needs, ensure best practices for Teams usage.

Responsibilities
- Ensure configuration of Microsoft Teams across the organization and proper integration with Microsoft 365 services (e.g., SharePoint, OneDrive, Exchange)
- Provide Tier 3 support for Teams-related incidents and requests. Troubleshoot and resolve issues related to Teams meetings, chats, calls, and file sharing
- Proactively identify and resolve issues that may affect service availability or user experience.
- Ensure Microsoft Teams complies with the organization's security and data protection policies.
- Assist with the rollout of new features, updates, and major changes to Microsoft Teams.
- Create and maintain comprehensive documentation for Teams-related procedures, configurations, and troubleshooting steps.
- Stay updated on Microsoft Teams updates and new feature releases, sharing knowledge with the team.

Qualifications

- Bachelor’s degree in computer science
- Microsoft 365 Certified: Teams Administrator Associate, or similar certifications.

Experience:
- 3+ years of experience working with Microsoft Teams
- Knowledge in support processes and KPI monitoring
- Proven experience with UC platforms and communication technologies.
- Knowledge of PowerShell scripting for automation and troubleshooting.
- Expertise in Microsoft Teams administration and troubleshooting
- Strong analytical, problem-solving, and communication skills.
- Ability to work in a collaborative team environment and handle multiple priorities.