UX Researcher (Service Design)

Company Description

The Bosch Group is a leading global supplier of technology and services. Since the beginning of 2013, its operations have been divided into four business sectors: Automotive Technology, Industrial Technology, Consumer Goods, and Energy and Building Technology.

The Bosch Group comprises Robert Bosch GmbH and its roughly 360 subsidiaries and regional companies in some 50 countries. If its sales and service partners are included, then Bosch is represented in roughly 150 countries. This worldwide development, manufacturing, and sales network is the foundation for further growth.

Bosch Global Software Technologies Company Limited (BGSV) is 100% owned subsidiary of Robert Bosch GmbH - one of the world’s leading global suppliers of technology and services, offering end-to-end Engineering, IT, and Business Solutions.

Starting its operation from 2010 at Etown 2 in HCMC, BGSV is the first software development center of Bosch in Southeast Asia. BGSV nowadays have over 4,000 associates, with a global footprint and presence in the US, Europe, and the Asia Pacific region.

With our unique ability to offer end-to-end solutions that connect sensors, software, and services, we enable businesses to move from the traditional to digital or improve businesses by introducing a digital element in their products and processes.

Job Description

Your Contribution to Something Big

Shape the future of Bosch: The transformation into a connected company calls for the user-centered development of new digital products and services. Join us to make it happen!

• Define user research scope, objectives, and methods
• Create research plans (time, definition of user groups, methods, activities, data storage)
• Organize and conduct qualitative and/or quantitative research and user tests in various locations (incl. remote)
• Analyze and evaluate research data; synthesize (e.g., create Top Findings, Opportunity Areas, Design Principles)
• Transfer user requirements to products and services and define user requirements for hand-over to designer/developer
• Support in the ideation and prototyping phase with research findings
• Prepare, conduct, and evaluate workshops (e.g., Question Zero, stakeholder mapping, customer journey mapping, requirements collection, ideation)
• Identify problem areas through key performance indicators and propose changes and improvements to the service experience
• Collaborate closely with different disciplines (e.g., interaction designers, software developers, product managers) and domain experts (e.g., manufacturing, legal, automotive) in an international context
• Contribute to strengthen the design thinking culture within the Bosch IT environment.

Qualifications

• Diploma or Bachelor’s/Master’s degree in Psychology, Sociology, Cultural anthropology, Service Design or a comparable field of study, ideally with empirical user research and service design as the main focus.
• Languages: High level English language proficiency required; proficiency in German
• At least 3+ years of working experience in IT development products or Services design in research institute or UX department of a company.
• Deep understanding of user research methods & tools and qualitative and quantitative data analysis.
• Ability to transfer user requirements to products and services and define user requirements for hand-over to designer and developer.
• Proficiency in a variety of user research and testing methods, as well as conducting workshops.
• Qualitative data analysis & convert insights into consumable format (requirements, user stories, use cases etc. for further developments)
• Analytical and conceptual skills, including critical thinking and insights into solution directions
• Deep understanding of building service experience
• Very good critical thinking skills (ask what does/does not make sense)
• Ability to listen, observe/investigate (incl. "reading between the lines" the unspoken feelings/emotions of users), prioritize insights, drive the research activity independently, handle findings objectively (being unbiased), quickly deep dive in topics where you are not an expert incl. secondary research/self-immersion
• Ability to make use of available (software) tools for remote research activities/workshops and select appropriate methods and techniques depending on specific cases

+Plus points:

• Basic knowledge of SAP technology, understanding SAP processes and flow charts, and/or experience in collaboration with SAP developers