What You Will Do• Lead and develop the local IT support team, including workload prioritization, service coverage, and issue escalation.
• Manage daily site IT operations, incidents, service requests, changes, and recurring technical issues.
• Serve as the primary IT contact for local leadership, business functions, and engineering teams.
• Gather and prioritize local IT requirements and coordinate solutions with regional and HQ IT teams.
• Support and troubleshoot LAN, WAN, Wi-Fi, VLAN, DNS, DHCP, routing, switching, and site connectivity.
• Provide hands-on support for server rooms, racks, cabling, network equipment, and infrastructure deployments.
• Support Windows endpoints, Windows Server, Active Directory, Microsoft Entra ID, virtualization, storage, backup, Microsoft 365, and related services.
• Support engineering lab infrastructure, connectivity, equipment deployment, and technical incidents.
• Manage local IT assets, inventory, procurement coordination, deployment, refresh, warranty, and disposal.
• Lead or support site IT projects, including planning, testing, implementation, documentation, and operational handover.
• Coordinate vendors and service providers and maintain accurate IT procedures, diagrams, and configuration records.