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外商新創Fintech - 客服主管 - LT
Job Description
我們的客戶是一間創新支付科技公司，是數位金融領域的領導品牌。
專注於開發創新支付解決方案。目前正積極擴展團隊，延攬優秀人才。
工作內容：
1. 團隊管理與發展
- 帶領客服團隊達成營運目標
- 優化團隊工作流程
- 建立標準作業流程
2. 服務品質提升
- 制定服務標準與指標
- 監控服務品質
- 分析客戶回饋並提出改善方案
3. 系統優化
- 更新資料庫內容
- 優化自動回覆系統
- 提升作業效率
4. 跨部門合作
- 與產品團隊協作
- 提供用戶體驗改善建議
- 協調跨文化溝通
職務要求：
1. 經驗要求
- 客服相關工作3年以上
- 團隊管理2年以上
- 數位服務產業2年以上
2. 能力要求
- 中英文溝通能力佳
- 具備團隊管理能力
- 問題解決能力強
- 具備跨文化溝通經驗
3. 個人特質
- 主動積極
- 抗壓性高
- 良好溝通協調能力
工作地點：台北市
職位類型：全職
歡迎對金融科技領域有熱忱的優秀人才投遞履歷！
註：需要我調整任何內容嗎？
Requirements
1. 經驗要求
- 客服相關工作經驗必備
- 2年以上團隊管理經驗
- 數位服務產業經驗
2. 能力要求
- 中英文溝通能力佳
- 具備團隊管理能力
- 問題解決能力強
- 具備跨文化溝通經驗
3. 個人特質
- 主動積極
- 抗壓性高
- 良好溝通協調能力
Interview process
- 1st Round: Peer +HR / Onsite interview
- 2nd Round: Director / Onsite interview
- 3rd Round: GM / Onsite interview
如有興趣了解更多JD細節，歡迎直接來信詢問～
Email: [email protected]
About us
🔥This is the Cake Recruitment Consulting official web page🔥
Cake Recruitment Consulting - Executive Search, Contracting, EoR/Payroll
We offer a full range of services, including Executive Search, Contracting, and EoR/Payroll, to meet all your recruitment needs.
Our Special Advantages and Differentiation:
- Professional Recruiter + Direct Sourcing - All consultants have industry experience. In addition to providing accurate talent search. E.g Identify relevant client’s competitors, and engage in comprehensive talent acquisition, building long-term relationships with candidates, and providing market information to clients.
- CakeResume AI + Martech Recruitment - By leveraging digital Martech technology and employer branding, the recruitment process is optimized. Through a database of millions of potential candidates who would not normally appear, the number of candidates reached is increased and speeds up the sourcing process to fill the talent gap.
About Cake Recruitment Consulting
Cake is the Leading Asia talent platform. With over millions+ active resumes in our database and still it is increasing every day.
Currently more than 7,000+ clients are using our recruitment services.
Team
