Indonesian Business Operations Associate (Welcome Fresh Graduate)

Cake is seeking highly-intelligent, high-judgment, self-motivated young talents who seek to make a difference with technology and become future industry leaders.

As a Business Operations & Marketing Intern at Cake, you will be working closely with the core Cake Business team to create an ecosystem where great talents can meet great companies efficiently through providing high quality customer services to help our employer customer success.

Responsibilities

• Plan and grow Cake's job seeking communities on Telegram ( Tech / Business and Marketing ), WhatsApp, Facebook and other Cake job seeking community platforms.
• Build strong relationships with students from different backgrounds, and key stakeholders from startups, leading tech companies, accelerator programs, etc.
• Work closely with the Cake business team to launch brand awareness programs and introduce Cake to potential users on campus or from all over the world.
• Enhance Cake’s brand awareness by creating rich content on social media, and generating traffic growth (utilizing graphics/ posters)
• Implement creative ways to build strong relationships with customers, tailor and share performance-enhancing suggestions, and promote Cake services
• Develop churn indicators, plan and execute rescue strategy, and revamp account care flow;
• Work closely with the Cake business team, aligning workflow among team members to execute on a plan and ensure accountability to meet or exceed goals while prioritizing and delivering outstanding customer experience.

Who You Are

• Having at least a Bachelor Degree or higher, freshgraduates are welcomed.
  
• A basic knowledge/ understanding of using graphics editing tool such as Canva. 
• Eager to develop a career in a position that can actually create impacts to the world
• Quick learner who is resourceful and driven to tackle hard problems in a dynamic, fast-paced environment
• Self-Starter who is determined to lead change and make a real impact
• Critical thinker who is passionate about creating and implementing solutions
• Effective coordinator who is able to lead teams from marketing, business, and tech from backgrounds to get things done
  
• Must be result-oriented, and always be focusing on driving results in a measurable way to ensure we stay focused on the highest impact initiatives
• Always be willing to change and develop new opportunities for all
• Have passions in turning ideas into reality, and unlocking the unknowns in the world

Bonus Qualifications

• Experience in account management, customer success, and sales
• Experience in digital marketing

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With the above said, we understand that no candidate is perfectly qualified for any job and believe that diversity of background and thought makes for better problem solving and creative thinking, which is why we're dedicated to adding new perspectives to the team. Even more important than your resume is a positive attitude, passion for the work, personal drive for growth, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply even if your experience doesn't align perfectly to what is listed here.

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Cake Business Team Culture

Values that are the foundation of our team culture, which every member embodies:

• Raise the bar - Impact matters. Stay focused and curious.
• Think big & hustle - Push for bold, thoughtful, and rapid innovation.
• People first - Prioritize development and wellbeing. Help people flourish and feel valued.
• Transparency builds trust - Communicate with candor, honesty, and respect.
• Strength through inclusion - Welcome all voices. What makes you unique makes us all strong.
• One team, one dream - Pride and passion for our mission. Work collaboratively and have fun.

👉 Why Cake Business Team?

• Please note we prefer applicants who are able to demonstrate your uniqueness as a candidate, one that can bring value to Cake in cover letter in English.
  
• Any marketing or design experience would be a plus point.
• Please attach your portfolio to your cover letter (if any) 

There are three main stages in our interview process:

1. Video call (45 mins - 1 hour screening)
2. Take-home exercise & review
3. Onsite interview (1 - 2 hours visiting)