專案經理 Project Manager (Government Projects & International Talent Services)

【關於此計畫 About the Project】

Cake 獲政府機關委託，執行一項國家級的國際人才生態系推廣計畫。這是一個指標性的專案，旨在打造對國際人才更友善的職涯環境。我們正在尋找一位細心、具備邏輯思考能力的專案經理加入我們。

• 職位類型 (Job Type)： 約聘 / 專案特約 (Contractor)
  註：因需配合政府駐點要求，以能全職 (Full-time) 配合者尤佳。
• 合約期間 (Contract Period)： 2026 年 3 月 1 日 至 2026 年 12 月 31 日
• 工作地點 (Location)： 客戶端辦公室 (台北市區，駐點為主) / Cake 辦公室 (混合辦公)

【職位總結 Role Summary】

您將擔任 Cake 派駐於政府客戶端的專責代表，是連接 Cake 策略團隊、政府單位與現場營運團隊的重要橋樑。 您的核心任務是建立跨單位的標準服務流程 (SOP)、確保專案行政進度合規，並作為第一線窗口處理諮詢案件的分流與紀錄。此職位適合擅長跨部門溝通、喜愛建立秩序與流程，並對國際人才議題有熱忱的專業人士。

【主要職責 Key Responsibilities】

1. 專案行政與合規報告 (Government Project Reporting & Compliance)

• 文件當責 (Ownership of Deliverables)： 負責撰寫與彙整每月的工作月報、會議議程與會議紀錄，確保所有交付文件符合政府公文要求、格式規範與繳交時程。
• 進度追蹤 (Progress Tracking)： 監控專案內各項關鍵績效指標 (KPI) 進度（如：講座場次、媒合人次等），定期向專案負責人 (Project Lead) 回報狀況，並主動提示決策點與潛在風險。
• 活動紀錄 (Activity Logging)： 代表團隊參與實體或線上活動，負責產出標準化的活動紀要與影像歸檔，作為專案結案之關鍵佐證資料。

2. 營運流程設計與優化 (Service Operations & SOP Design)

• 流程架構師 (SOP Architect)： 設計並執行「國際人才諮詢服務」的標準作業程序 (SOP)，明確定義從第一線諮詢窗口 (Helpdesk) 到 Cake (Recruitment Services) 的案件分流判斷準則與後送機制。
• 跨單位整合 (Stakeholder Integration)： 與外部營運合作夥伴密切協作，整合雙方的系統邏輯與作業流程，消除資訊斷點，解決案件權責不清或漏接的問題。
• 數據管理 (Data Management)： 建立輕量級的案件追蹤資料庫 (Log)，定期產出數據儀表板 (Dashboard)，分析諮詢類型、處理時效與成效，提供優化建議。

3. 駐點溝通與支援 (On-site Communication & Support)

• 核心聯絡人 (Liaison)： 作為 Cake 駐點於客戶辦公室的專責代表，與現場營運團隊保持日常順暢溝通，即時回應並處理突發詢問或協調事項。
• 信箱管理 (Inquiry Handling)： 負責管理計畫官方諮詢信箱，針對國際人才與企業的來信進行初步判斷、回覆或精準分流至對應負責人。
• 活動現場支援 (Event Support)： 支援企業端與人才端講座的現場行政作業（包含報到流程、場控、紀錄），確保活動順利進行，讓講師與顧問團隊能專注於內容交付。

【我們提供】

• 參與國家級人才戰略計畫的難得機會。
• 與頂尖跨國人才平台 (Cake) 及政府單位深度合作的經驗。
• 彈性與專業的工作環境，能快速累積大型專案營運實力。

Job Information:

• Job Type: Contractor
  Note: Full-time availability is preferred due to on-site stationing requirements.
• Contract Period: March 1, 2026 – December 31, 2026 (9 months)
• Location: Client Office (Taipei City, Resident) / Cake Office (Hybrid)

About the Project: Cake has been commissioned by a government agency to execute a national-level international talent ecosystem promotion project. This is a flagship initiative aimed at building a friendlier career environment for global talents in Taiwan. We are looking for a meticulous and logical Project Manager to join us.

Role Summary: You will serve as Cake's dedicated representative stationed at the government client's office, acting as the vital bridge between Cake's strategy team, the government agency, and the on-site operations team. Your core mission is to establish cross-unit Standard Operating Procedures (SOPs), ensure compliance with project administrative progress, and serve as the frontline contact for triaging and logging inquiry cases. This role is ideal for professionals who excel in cross-departmental communication, love establishing order and processes, and are passionate about international talent issues.

Key Responsibilities:

1. Government Project Reporting & Compliance

• Ownership of Deliverables: Write and consolidate monthly progress reports, meeting agendas, and meeting minutes, ensuring all deliverables meet government documentation standards, formatting regulations, and submission deadlines.

• Progress Tracking: Monitor Key Performance Indicators (KPIs) of the project (e.g., number of seminars, matchmaking counts), regularly report status to the Project Lead, and proactively flag decision points and potential risks.
• Activity Logging: Participate in physical or online events on behalf of the team, producing standardized event summaries and image archiving as key supporting evidence for project closure.

2. Service Operations & SOP Design

• SOP Architect: Design and execute Standard Operating Procedures (SOPs) for "International Talent Inquiry Services," clearly defining triage criteria and escalation mechanisms from the frontline Helpdesk to Cake (Recruitment Services).
• Stakeholder Integration: Collaborate closely with external operational partners to integrate system logic and workflows, eliminating information gaps and resolving issues of unclear responsibility or dropped cases.
• Data Management: Build a lightweight case tracking log, regularly produce data dashboards to analyze inquiry types, processing time, and effectiveness, and provide optimization suggestions.

3. On-site Communication & Support

• Liaison: Serve as Cake's dedicated representative stationed at the client's office, maintaining smooth daily communication with the on-site operations team and immediately responding to urgent inquiries or coordination matters.
• Inquiry Handling: Manage the official project inquiry email, performing initial assessment, replies, or precise triage to the corresponding person in charge for inquiries from international talents and companies.
• Event Support: Support on-site administrative operations for corporate and talent seminars (including check-in processes, venue control, and recording), ensuring events run smoothly so speakers and consultants can focus on content delivery.

【必要條件 Requirements】

• 專案管理經驗： 具備 2 年以上專案管理、行政營運或特助相關經驗，擅長撰寫結構清晰的報告、會議紀錄與 SOP 文件。
• 跨部門溝通： 具備優秀的溝通協調能力與高情商 (EQ)，能在政府單位、外部合作廠商與內部團隊之間圓融應對，解決問題。
• 細心與合規性 (Detail-Oriented)： 對文字與數字極度敏感，能處理繁瑣的文書作業，並確保所有產出符合合約與規範要求。
• 數據處理能力： 熟悉 Excel / Google Sheets，能獨立設計表單、整理數據並製作基礎分析圖表。
• 語言能力： 中文流利，具備優異的商務中文寫作能力（需處理正式信件與政府報告）。

• Project Management Experience: 2+ years of experience in project management, administrative operations, or executive assistance, skilled in writing clear reports, meeting minutes, and SOP documents.
• Cross-Department Communication: Excellent communication and coordination skills with high EQ, able to navigate effectively between government agencies, external vendors, and internal teams to resolve issues
• Detail-Oriented & Compliance: Extremely sensitive to text and numbers, capable of handling tedious documentation work while ensuring all outputs meet contract and regulatory requirements
• Data Processing: Familiar with Excel / Google Sheets, able to independently design forms, organize data, and create basic analytical charts.
• Language Skills: Fluent in Mandarin with excellent business writing skills (required for formal correspondence and government reports).

【加分條件 Bonus Points】

• 英文流利 (具備基本的聽說讀寫能力，能閱讀國際人才相關資料)。
• 具有政府標案執行、公文撰寫或專案核銷經驗者優先。
• 熟悉雲端協作工具（Google Workspace, Notion, Slack 等）。
• 對國際人才引進、HR 招募或就業市場議題有高度熱忱。

• Fluent English: Basic reading, writing, speaking, and listening skills; able to read international talent-related materials.
• Experience in government tender execution, official document writing, or project write-offs is preferred
• Familiarity with cloud collaboration tools (Google Workspace, Notion, Slack, etc.)
• High passion for international talent introduction, HR recruitment, or job market topics.

Interview process

1. Online Logical Test
2. Initial Screening Call
3. Advanced Video Interview
4. Online/Onsite Final Group Interview