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Hire
Field Support Engineer
Job Description
- Travel to robot deployment site, setup and handle the robots
- Installation, deployment and handling of humanoid robot at customer’s site
- Responsibility for network/WiFi, and other on-site services to be in place, and interacting with service vendors at venue
- Instruction/training of customer regarding human-robot interaction
- Monitor functions and performance of robot, and troubleshoot in real-time; provide immediate feedback to the operator as well as to tech support
- Acting as mediator in interaction between visitors and robot, directing visitor traffic
- Provide maintenance and care of the robot during multi-day events, shut-down and storage
Requirements
• Bachelor’s Degree, ideally in electrical or mechanical engineering
• A minimum of 2 years of work experience in tech, engineering, IT, telecom industry.
• Experience handling multiple priorities and communicating with several parties simultaneously
• Customer service experience
• Strong English and Mandarin Verbal and written communication skills
• Strong multitasking skills, ability to work well under pressure
• Punctuality and reliability, flexibility and can-do attitude
• Responsiveness and quick reaction as needed for intervention or troubleshooting
• Willingness to travel
• A minimum of 2 years of work experience in tech, engineering, IT, telecom industry.
• Experience handling multiple priorities and communicating with several parties simultaneously
• Customer service experience
• Strong English and Mandarin Verbal and written communication skills
• Strong multitasking skills, ability to work well under pressure
• Punctuality and reliability, flexibility and can-do attitude
• Responsiveness and quick reaction as needed for intervention or troubleshooting
• Willingness to travel
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