Company Introduction
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.
Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Role Overview
This role requires an individual with excellent attention to details, a knack for operational process planning, analytical capabilities, and strong business acumen. You must be comfortable operating in ambiguous environments and have ownership to identify and lead stakeholders to implement solutions to streamline and accelerate a wide range of business processes. An individual would succeed in this role when you’re a strategic thinker, yet capable of rolling up their sleeves and getting their hands dirty to ensure front-line execution excellence.This role will lead multiple, impactful projects related to the quality, availability, and depth of data needed by Coupang to make business decisions. This person will use their deep expertise in SQL and other languages, data ETL development, and data integrity to ensure that necessary information is available for all levels of analysis at Coupang. This person will work closely with Engineering and Product teams to not only accomplish business goals, but to come up with novel ways to capture and analyze data. Additionally, this person will contribute to analytics projects designed to help drive Coupang's growth, support specific initiatives from all areas of Coupang, and help analysts across the team and organization with their development.
What You Will Do?
· Design and maintain dashboard for key metrics monitoring; analyze data and develop strategic plans to provide service excellence
· Investigate and conduct in-depth analysis of data-driven "root causes" and propose solutions supported by data and facts and share impact.
· Drive improvement in operational performance and lead projects to further expand our business and enhance both our customers and partner teams experience.
· Develop strong ownership for data analysis and work with cross-functional teams on company-wide perspectives.
· Clearly communicates goals, roles, responsibilities, success metrics and desired outcomes to cross functional-project teams and program stakeholders
· Works independently, but also influences and manages project teams, sub-teams and subject matter experts to develop, test or implement new ideas or process improvements.
· Compile and analyze project data to identify trends and opportunities for future growth and improvement
· Ensures that multiple projects within program roadmap meet specified timelines to deliver results
Basic Qualifications:
· Minimum 6-8 years of experience in business analysis preferably in the e-commerce or marketplace industry
· Ability to leverage intermediate and higher data visualization tools (e.g. Power BI or Tableau)
· SQL building experience is a must
· English speaking and writing skill are a must, Chinese speaking is a strong plus
· Clearly communicates goals, roles, responsibilities, success metrics and desired outcomes to cross functional-project teams and program stakeholders
· Works independently, but also influences and manages project status with stakeholders, and test or implement new ideas or process improvements.
· When an issue arises, dive deep into the roots of the issue, propose solutions supported by data and facts and share impact.
· Ensures that multiple projects within program roadmap meet specified timelines to deliver results
Preferred Qualifications:
· Experience in the e-commerce industry in an operational capacity
· Experience working with cross-functional teams
Recruitment Process
Details to Consider
Privacy Notice
Equal Opportunities for All
Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.
Coupang is striving to build the future of commerce. We are one of the largest commerce companies in the world. Our mission is to create a world where customers wonder, ‘How did I ever live without Coupang?’ We place our customers first and offer them the best possible prices and product selection within a highly convenient and personalized shopping environment. We are continually looking for passionate innovators who can work with us to fulfill our goals.