What You'll Do
Crescendo Lab is a start-up company that develops and provides MarTech tools to help branded companies with their 1to1 marketing, and has also been named Gold Technology Partner in Taiwan for two consecutive years. It now has more than 500 clients, including major companies in three countries. Our main products, MAAC and CAAC, have AI and automation as our strengths and help brand companies realize more effective consumer communication from the three aspects of marketing, customer service and sales through LINE Official Account and other Social Medias.
Due to business expansion in the Japanese market, we are looking for a Customer Success Manager (CSM) to form the core of the business. We welcome candidates with an interest in a global environment and a high level of motivation for CSM work.
CSM takes ownership for close long-term customer relationships. To meet customer needs, the CSM is required to collaborate with various teams, including the head office in Taiwan, to deepen their knowledge in their area of expertise and to perform operations with a high accuracy.
Crescendo Lab Japan Website:https://www.jp.cresclab.com/
今回の募集について
クレッシェンドラボは、台湾で2年連続Gold Technology Partnerにも選出された、ブランド企業の1to1マーケティングを支援するMarTech(マーテック)ツールの開発・提供に取り組むスタートアップ企業です。今では、3カ国で大手企業を含む500社以上のクライアントがいます。主力製品である「MAAC」「CAAC」は、AIや自動化を強みとし、LINE公式アカウントや他のSNSを通じてブランド企業がマーケティング(販促)、カスタマーサービス、セールスの3つの側面からより効果的な消費者コミュニケーションを実現することに貢献しています。
日本市場におけるビジネス拡大にともない、事業の中核となるカスタマーサクセスマネージャー(CSM)を募集しています。グローバル環境への興味やCSM業務への高いモチベーションがある方を歓迎します。
CSMは、長期的な顧客との密接な関係を実現するためにオーナーシップを持った存在です。お客様のニーズを満たすために、台湾本社を含む様々なチームとコラボレーションや、専門領域への知識の深化、精度の高いオペレーションの遂行が求められます。
Responsibilities
Customer Success Manager is the owner of high customer satisfaction, and considers and carries out all measures to achieve this.
仕事内容
カスタマーサクセスマネージャーは、高い顧客満足度を実現するためのオーナーとして、あらゆる手段を考え、遂行します。
Required Qualifications
求められるスキルや経験
Preferred Qualification
優遇される方
What we can offer
私たちから提供するもの
漸強實驗室成立於 2017 年,致力於開發與應用 MarTech 行銷科技,相信科技與數據能放大對話價值,幫助企業與品牌數位轉型與精準行銷,創造美好顧客體驗。漸強投資於科技與數據,相信科技與數據能提升廣告和訊息推播的效率,也相信以 Data 為中心的 Martech (Marketing Technology) 是最近十年來最蓬勃的數位廣告科技趨勢。
我們結合 AI 與行銷自動化等應用,開發兩大產品:
漸強深耕 LINE 官方帳號,獲 LINE 官方帳號金級技術夥伴認證,並擴及 SMS 簡訊等多渠道,提供行銷、客服、銷售三大面向解決方案。
我們也跨足台灣、日本、泰國市場,旗下客戶橫跨電商、零售、媒體、汽車、醫藥、餐飲、金融、政府等多元產業,至今服務超過 600 間品牌,包括 IKEA、樂天市場、PChome、星巴克、H&M、GAP 等。
Crescendo Lab was established in 2017 with a commitment to developing and applying MarTech marketing technology. We believe in amplifying the value of conversations through the use of technology and data, helping businesses and brands undergo digital transformation and precision marketing to create exceptional customer experiences.
Crescendo Lab Ltd. is a technology and data-driven company dedicated to enhancing the efficiency of advertising and message dissemination. We believe that data-driven marketing technology(MarTech) is the most vibrant digital advertising technology trend in the last decade.
We integrate AI and marketing automation to create two flagship products:
Messaging Analytics Automation Cloud (MAAC) - a comprehensive marketing platform.
Conversation Analytics Automation Cloud (CAAC) - an interactive platform for dialogues.
Crescendo Lab specializes in LINE Official Accounts, holding the Gold-level certification as LINE's tech and solution partner. Our reach extends to multiple channels, including SMS, offering solutions in marketing, customer service, and sales. We have a presence in diverse markets such as Taiwan, Japan, and Thailand, serving over 600 brands across various industries, including e-commerce, retail, media, automotive, pharmaceuticals, food and beverage, finance, and government. Our clientele includes renowned brands such as IKEA, Rakuten, PChome, Starbucks, H&M, and GAP.