GOS - Facilities Coordinator\Workplace Operations Analyst(駐點信義區)

**This is NOT a fixed-term or temporary job***

Facilities & Workplace Operations (75%)

• Facilities Operations: Manage the day-to-day Workplace Operations (Soft & Hard FM) to ensure service delivery aligns with client expectations and contractual SLA/KPI requirements.
• Vendor Management: Manage and review vendor performance (cleaning, catering, maintenance, storage, building management, etc.), conduct regular service reviews, and ensure operational excellence.
• Financial & Budget Management: Manage workplace operational budgets, purchase orders, invoices, accruals, consumables, office supplies, and cost control.
• Workplace Systems: Oversee Helpdesk requests through FM360 and ServiceNow, ensuring timely resolution and accurate reporting.
• Health, Safety & Compliance: Coordinate workplace compliance, office risk assessments, fire safety, first aid, emergency response, and business continuity initiatives.
• Office Projects & Moves: Coordinate office renovations, workplace reconfigurations, office moves, and workspace planning.
• Sustainability: Support sustainability initiatives in line with C&W and Agoda's environmental objectives.
• Operational Excellence: Identify process improvements to enhance workplace efficiency, accuracy, and employee experience.


Employee Experience & Office Management (25%)

• Front-of-House Experience: Coordinate visitor management and ensure a professional, welcoming office environment for employees and guests.
• Employee Engagement: Plan and deliver employee events, engagement activities, CSR initiatives, volunteer programs, and office campaigns.
• Business Event Coordination: Organize internal meetings, business events, town halls, off-site activities, and workplace-related logistics.
• Internal Communications: Manage workplace communications and promote employee engagement initiatives.
• Onboarding & Offboarding: Coordinate workplace arrangements for new hires and departing employees, including orientation support.
• Stakeholder Management: Partner with business leaders, HR, IT, Procurement, and global Workplace teams to deliver an exceptional employee experience.
• Culture Ambassador: Promote company culture through workplace initiatives, employee communications, photography, and internal branding.


Other Responsibilities
• Support remote offices, hubs, and coworking locations as required.
• Manage security-related workplace initiatives and business continuity activities.
• Perform after-hours or weekend support when operationally required.
• Carry out any additional duties assigned by the Workplace Manager or Account Leadership.