GOS - Guest Relations Host 貴賓接待大使 (駐點信義區-松高)

Job Summary
The VIP Reception Ambassador is responsible for providing frontline interaction with clients. Through warm and friendly communication, the ambassador ensures that all VIP guests enjoy a pleasant service experience, thereby enhancing the strong brand image and core values of the company.

Primary Responsibilities
• Warmly welcome visiting VIP guests, politely answer phone calls, and provide necessary information and timely assistance.
• Assist with booking meeting rooms, preparing meeting room equipment, and replenishing related supplies.
• Conduct regular patrols and thorough inspections of the workplace and report maintenance needs to ensure a high‑quality and comfortable reception environment.
• Maintain and organize the refreshment area daily, replenishing food and beverage items as needed.
• Manage office stationery and pantry supplies, including procurement and inventory control, ensuring consistency between inventory levels and the inventory list.
• Manage vendor access and record vendor entries and exits.
• Assist with other client‑assigned tasks to ensure smooth completion of related operations.
• Support head office operations by serving as an effective communication bridge between the client and VIP guests.

Key Skills and Competencies
• Communication Skills – Strong interpersonal communication skills; good listening and ability to understand others’ needs.
• Emotional Intelligence – Demonstrates excellent emotional control and empathy; able to handle differing opinions effectively.
• Organizational Skills – Detail‑oriented with strong organizational and administrative capabilities.
• Proactiveness – Maintains a positive attitude and can take action even with limited information.
• Professionalism – Demonstrates integrity, responsibility, and strong work ethics.
• Professional Image – Maintains a professional and well‑presented appearance and demeanor.
• Stress Tolerance – Able to work under high‑pressure environments.
• Technical Proficiency – Proficient in Microsoft Office Suite.

貴賓接待大使是客戶服務團隊的重要成員，負責為客戶提供第一線互動服務。通過與貴賓親切溫暖的交流，以確保貴賓們都能擁有愉快服務體驗以提升國際商業銀行良好品牌形象與核心價值。

主要職責
• 親切接待來訪貴賓，禮貌接聽來電，為貴賓提供必要資訊及適時協助
• 協助預訂會議室與準備會議室設備與補充相關用品
• 經常性巡視和全面檢查整理工作場域並通報維修以保持高品質的舒適接待空間
• 每日維護及整理茶水檯並適時補充餐飲服務品項
• 管理辦公文具相關用品及茶水間的採購、庫存控管，確保庫存量與庫存清單的一致性
• 廠商管理及登記進出紀錄
• 協助客戶端其他交辦任務，確保相關作業順利完成
• 協助總公司提供客戶端與貴賓們良好的溝通橋樑
• 即時正確回應貴賓需求。如遇客訴情況，冷靜迅速安撫客訴情緒。並有效率整理重點，協助理專進一步溝通與處理