【全遠端兼職】 純文字客服人員 Part-time Software Customer Service Representative

**在家工作自備電腦**

**2026 2月開始**也可年後到職**

【上班時段】晚班、大夜班、假日班 (每月排班)
一週最少要給15-20小時排班時間

(GMT+8 大夜班 00:00-04:00 or 00:00-08:00 假日班: 8:00-16:00 晚班 18:00-00:00)

-經營維護與管理線上客戶關係，建立良好的互動關係，持續提升服務品質

-電腦基本操作及熟悉 OFFICE。 

-針對客戶意見需求具有隨機應變及彈性處理能力，具有統整能力彙整相關問題找出解決方案

-協助客戶查詢後台系統相關報表數據資訊、製作相關報表及文檔

-隨時留意遊戲官網更新及維護

-新遊戲上線前測試、熟悉遊戲活動訊息及發布通知。 -完成主管其他交辦事項

Work Schedule
This role may require working in the following shifts (GMT+8): Night Shift: 12:00 AM to 4:00 AM, or 12:00 AM to 8:00 AM Weekend Shift: 8:00 AM to 4:00 PM
Evening Shift: 6:00 PM to 12:00 AM

-Maintenance and management of on-line customer relationship, continuing improve service quality.

-Basic computer operation and good at Microsoft Office
-Following client suggestion and solved.
-Official website maintenance and update
-Game issue collection and solution, testing and releasing new games. -Checking back office and preparing report.

-Complete other tasks by supervisor.

About Dot Connections

Founded in Europe in 2018, Dot Connections is a fast-growing game distributor focused on emerging markets. Since setting up our Asia headquarters in 2019, we’ve quickly earned a reputation for delivering top-tier technical services. As one of the few award-winning service agents in Europe, we bring exceptional quality and reliability to our Asian partners—including several global industry leaders. Join us to be part of a team that delivers first-class, on-time solutions across the gaming industry.

DNA in Dot Connections

• Mutual Growth Strategy (Win-win mindset)
• Trust and Integrity
• Collaborative Partnership Management
• Work-Life Balance

  Ready to level up your career?
  

  Join Dot Connections and be part of a global team that values trust, growth, and collaboration. If you’re passionate about innovation and ready to make an impact in the gaming industry—let’s build the future together. Apply now

Requirement

-良好中英文溝通能力 (At least TOEIC 500+ & Excellent Mandarin)
-Proficient in both Mandarin & English (At least TOEIC 500+ & Excellent Mandarin) -電腦基本操作及熟悉 OFFICE
-Basic computer operation and good at Microsoft Office -具有獨立思考能力完成專案及提出解決方案。
-Capacity for cross-functional communication and solving tasks efficiency. -具備跨部門溝通能力，有效率的解決問題
-Capacity for independent thinking.

HR Online Interview (15-30 mins)

Technical Assessment Form  (15-30 mins)

Team Lead Online Interview (15-30 mins)