應用工程師 Engineering Associate

請先來我們的網站逛逛吧！

https://www.ematicsolutions.com/tw/

#工作內容

針對客戶或者公司內部的需求，應用數據與機器學習的概念與理論，協助設計解決方案，解決客戶行銷人員面臨到的問題。

協助設置Ematic Solutions軟體服務與串接，與客戶開發團隊直接互動溝通，處理故障排除與產品需求回測，藉此不斷精進自己，了解最新的程式技術應用。

同時頻繁地與團隊內的行銷策略分析師、設計師、產品經理與海外團隊等其他部門密切合作協助解決客戶問題。協助客戶導入 Ematic 旗下產品、並可以與來自各種產業的客戶討論、建議產品使用情境，增進自己的應用能力。

我們認為工程師最有價值的貢獻在於，能夠創造出解決問題的工具。若你發現在公司內部的每日工作範圍內，有需要開發新的應用工具給公司同仁使用，使得團隊在工作上更有效率、更便捷，我們都非常歡迎！因此有非常多 支線任務可以執行，讓你工作不無聊，上班超有挑戰！

JOIN OUR TEAM IF YOU


• Have 0-2 years of working experience with a Bachelor’s degree or equivalent
• Have >1-year Customer / Technical Support experience. Fresh graduates with internship experience with Customer / Technical Support are welcomed to apply.
• Have impeccable written and verbal communication skills in both English and local language
• Have advanced Microsoft Office skills (Excel is a must and obsessed to Data Analytics)
• Basic understanding and knowledge in Rest API.
• Basic programming language such as PHP, Javascript, CSS, SQL, HTML
• Have excellent organizational skills and have demonstrated the ability to work in a fast-paced, high-pressure environment for long periods of time.
• Are committed to excellence, and self-improvement
• Basic knowledge and understanding in Marketing Technologies like Messaging, Analytics CDP, Attribution is an added advantage.
• Have a strong Interest in problem-solving translated from data
  
  

YOUR DAY MIGHT INCLUDE

• Provide onboarding support to new customers by following the established SOP’s
• Timely execution of requests (Customer or technical) from the customer success team
• Gather user feedback and needs, and provide constructive suggestions to internal and external stakeholders to ensure smooth customer service flow
• Work with cross-functional team on ad-hoc projects for anything customer related
• On-going daily support for existing customer focused on retention and growth
  
  

Please provide English CV 應徵請提供英文履歷


#加分條件


✔️有Google Tag Manager 或 Google analytics 使用經驗
✔️對 Facebook Pixel 有使用 / 串接的經驗
✔️有Git / PHP 經驗
✔️具備高度適應力：能有效率地處理多樣任務、並快速適應各種狀況
✔️具備分析能力：針對客戶的需求與問題需以細心、積極與負責的態度應對
✔️渴望學習，主動接受挑戰，富有創業家的精神並且願意盡力付諸實行。
✔️具備高度適應力，能有效率地處理多樣任務，並快速適應各種狀況。
✔️喜歡協助團隊解決問題也能獨立思考執行。
✔️具備解決問題的能力與執行力，面對各種需求與問題，都有細心、積極與負責的態度應對。
✔️能夠使用或熟稔以下其一，越多越加分：Symfony / HTML / CSS / RESTful API / Javascript / PHP / MySQL。

#Why you need to join us!

✨年假優於勞基法：Ematic的年假無上限！而且加入第一天即享有年假！
✨休假制度富有彈性：感冒不舒服可選擇遠端上班，遇補班則不補班！
✨獨特的加薪制度及良好升遷管道：重視同仁職涯規劃，定期與主管1對1談話，訂定未來職涯發展及公司未來方向！
✨新創團隊的環境：帶你認識新創世界的夥伴們，拓展人脈、並成為新創界的一份子。
✨喝酒喝不停：公司內定期舉行Happy Hour，讓你喝啤酒喝到飽，和整個電子商務產業的同行交朋友！
✨All the perks that come along with working in a startup; we pay competitively and we help each other grow into the best versions of ourselves.
✨Be part of a fast-growing company that nurtures entrepreneurial nature, startup culture and wants to unlock the best version of you.
✨Work with a diverse team of smart people who are also fun after work.
✨Opportunities to learn directly from our excellent leadership team.
✨Collaborate with a multi-national team across APAC.
✨Opportunity to travel for better exposure across our operating markets.


#DigitalMarketing #SaaS #MarTech