Progress Advisor

At FL Haus, we provide life-changing education for global citizens. For over 5 years, our mission has been to give confidence and freedom to people of all ages, nationalities, and backgrounds.

Do you have what it takes to convince your customers to stay loyal to the same brand and continue buying from you? Do you genuinely care about education and students' progress? Are you patient, positive, and empathetic? Do you feel like you can put yourself in customers' shoes and are not afraid of critical feedback? Then this role is perfect for you.

You will be responsible for re-selling FL Haus and generating referrals by building long-term relationships with customers, timely communication about students' study progress, resolving emergent concerns or questions, and ensuring that customers' needs are met.

• Building trust relationships with students and their parents

• Re-selling core courses to customers

• Daily communication with customers about their concerns and questions

• Generating referrals

• Updating customers on students' progress, assigned homework, and covered in class

• Consistently informing customers about all necessary information and changes.

• Preparing and delivering parent-facing events following the suggested framework

• Recording all the necessary group-, student- and parent-management operations

• Observing lessons to understand students' performance better, sharing with their parents

What are the basic requirements?

• Love children and care about their growth

• Service mindset: treating each customer the way you want to be treated

• Good emotion and stress control

• Excellent self-learning ability

• Can-do attitude, emotionally intelligent, and passion

• Sales ability: delivering effective sales pitches & closing deals

• Excellent communication and problem-solving skills

• Good planning and organizing ability, work flexibly, and able to deal with uncertainties

• Ability to work on weekends (the off-days will be on Sunday and between Mon. to Fri.)

• Skilled in Microsoft Office (Word, Excel, PowerPoint, Outlook)

• Bachelor's degree in Education or English majors are preferred with Min. GPA 3.2 on a 4.0 scale

• Experience working in the hospitality/customer service industry (minimum for 2 years)

• Candidate must possess at least a Bachelor's Degree in Commerce, Marketing, or equivalent with a Minimum GPA of 3.2 on a 4.0 scale.

• At least 1 Years(s) of working experience in the related field is required for this position.

• Living around Cilegon Area

• To be placed in FL Haus Cilegon Centre

1. Interview
2. Test
3. Result