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【CS】兼職客戶服務專員 Customer Success Manager
Job updated 2 months ago
Job Description
FunNow 期待能成為網路平台產業，消費者服務的典範！畢竟每一位消費者都是我們的衣食父母，期待你透過溝通，解決問題，讓消費者都有個愉快的消費體驗。歡迎對客服工作充滿熱情、喜歡與人溝通與解決問題，EQ高、反應快、具耐心及服務熱忱的夥伴加入我們！
【工作內容】
．回覆線上文字客服、接聽客服專線，提供客戶正確資訊並即時解決客戶問題。
．記錄、轉達進線內容並進行處理。
．即時反映客戶問題，將問題通報相關人員處理。
．此為完全遠端工作，但報到後須先至辦公室接受教育訓練。
Requirements
【必要條件】
．需能配合晚間及假日排班。
．口齒清晰，口條應對及溝通能力佳。
．面對客人情緒，能有耐心、有禮貌、抗壓性高，具服務熱忱，情緒管理能力佳。
．工作要求高度細心、準確、即時反應，抗壓性強、個性開朗。
．有經驗、懂英文者為佳。
185 TWD / hour
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About us
FunNow 職業傷害提醒：你很有可能會一直到處吃喝玩樂，要有一年重個至少 5 公斤的心理準備。
想加入一個每次佳節或精選專案都一定被 App Store 與 Google Play 推薦的 APP 公司嗎？想一起開發一個跨足大東南亞的都會玩樂平台嗎？想利用龐大的消費數據，建構一個時尚生活的大平台嗎？FunNow 不僅已被台灣看見，更已經走出台灣，被各大創投與日本上市公司評為台灣最有能力國際化的生活服務類 APP。邀請你來跟我們一起發光發熱，讓台灣的軟實力被世界看見。
透過 FunNow App，讓消費者能隨時隨地查詢、預訂與享受周遭的休閒娛樂。讓都會玩樂是簡單且隨興的，讓生活是豐富與充滿變化的。實現 FunNow 生活不只是生活的創業願景。 如果你跟我們一樣是個愛玩且瘋狂有想法的人，快把履歷給我們，歡迎與我們一起創造奇蹟，期待你的加入！
iOS / Android App 下載：https://bit.ly/2yNpOLe
活躍地區：台灣、香港、沖繩、吉隆坡、東京
敬請期待活躍地區：大阪、曼谷、新加坡
Jobs
Full-time
・
Mid-Senior level
・
1
・
Negotiable
Full-time
・
Mid-Senior level
・
1
・
Negotiable
Full-time
・
Mid-Senior level
・
2
・
630K ~ 900K TWD / year