Technical Customer Success Specialist (ID Global) (Remote)

What You Will Do:

• Provide your services by communicating with customers and troubleshooting their billing, domains, or account-related issues via live chat and tickets in a timely manner.
• Apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about.
• Be a true ambassador by empowering our customers to build their online success!
• Dive deep into the world of IT by polishing your technical expertise daily.
• Deliver impactful work on a global scale.

What We Offer:

• Competitive basic salary ranging from IDR 6-7 million, excluding bonuses.
• A 2-3 weeks paid training course in technology, product, and communication knowledge.
• Bonuses and allowances (unlimited bonuses for upselling and efficiency based on KPIs, full attendance bonuses, meal, internet, and night shift allowances).
• Medical/health insurance.
• Remote work opportunity - this position is fully remote.
• Promising career path: Level-up from Junior to Senior level, promotion to another team, and promotion to the global team with facilitated training and preparation.
• Personal development activities include individual mentorship, workshops, paid training (with Udemy), and international conferences.
• Other benefits include a birthday present, a special gift for the best team member, and much more.

What We Expect:

• C1 or advanced English proficiency.
• High IT curiosity and technical understanding.
• Ability to multitask and handle multiple customer inquiries simultaneously.
• High emotional intelligence, with the ability to read customers’ sentiments and reflect back on the feedback provided.
• Strong problem-solving skills and the ability to think critically when addressing tasks.
• Ability to show empathy, tactfulness, and proactivity when interacting with customers.
• Hunger for growth & a can-do attitude!
• A curious and always learning mindset - if you don’t know, how can you find out more?
• Owning your own growth through reflection, reviewing past interactions, and preparing to take initiative on opportunities.
• A typing speed of ≥ 50 WPM.
• Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends).
• Having a general understanding of an IT environment - can be proven by exposure such as digital-related boot camps, courses, or mini projects.
• Experience in the customer service field is a plus!