HR & Administrative Officer

About IDEKU

At IDEKU, we are on a mission to empower Food & Beverage (F&B) businesses across Southeast Asia with seamless, innovative, and reliable technology. Driven by our all-in-one solution—spanning smart POS systems, handheld Mini-POS, self-service KIOSKs, Kitchen Display Systems (KDS), QR ordering, inventory management, and automated workflows—we simplify daily operations, boost efficiency, and help merchants grow in a fast-changing market.Dedicated to serving the Southeast Asian market, IDEKU operates vibrant Product & R&D centers in both Taiwan and Indonesia. We design and build high-availability software tailored for fast-paced, high-volume, and transaction-heavy restaurant environments. We highly value engineering excellence, pragmatic architecture, and cross-border collaboration. If you are passionate about building impactful products that power thousands of daily operations across SEA, join us in reshaping the future of F&B technology!

Position Summary

IDEKU is seeking a highly organised and proactive HR & Administration Officer to support the day-to-day operations of our Taiwan office. This role will provide administrative support across Human Resources and Office Administration.

The successful candidate will play an important role in supporting the HR Department with recruitment coordination, employee administration, onboarding and offboarding activities, personnel records management, and HR compliance administration, while also helping to ensure the smooth operation of the Taiwan office.

Responsibilities

Human Resources Administration

• Maintain and update employee personnel files and HR records.
• Assist with onboarding and offboarding administration.
• Prepare employment-related documents, including offer letters, employment contracts, confirmation letters, and other HR correspondence.
• Coordinate employee onboarding activities, including workstation setup, account creation, and orientation scheduling.
• Monitor probation review dates and coordinate performance review scheduling.
• Assist with employee leave administration and record maintenance as well as employee attendance, leave, and HR documentation records.
• Support payroll preparation by coordinating employee information, attendance records, overtime records, and supporting documentation.
• Coordinate recruitment activities, including job postings, interview scheduling, candidate communication, and recruitment documentation.
• Assist with employee engagement activities, team-building events, and internal communications.
• Coordinate work permit, visa, and immigration documentation where applicable.
• Maintain employee headcount and organisational records.
• Coordinate onboarding and offboarding equipment requirements.

Office Administration

• Manage daily office operations and provide general administrative support
• Coordinate with building management regarding office announcements, inspections, maintenance, and facility-related matters.
• Manage office access cards, meeting room arrangements, and office facilities.
• Coordinate office cleaning schedules and maintain office supplies.
• Collect and manage incoming mail and courier deliveries.
• Maintain office equipment and coordinate maintenance activities.
• Coordinate with travel agencies and service providers to arrange flights, accommodation, transportation, and travel insurance for employees.
• Purchase office supplies, snacks, and other operational requirements within approved budgets.

Requirements

• Diploma or Bachelor’s degree in Human Resources, Business Administration, or a related discipline.
• Minimum 2 years of HR administration, office administration, or related experience.
• Experience supporting HR operations, recruitment, onboarding, or payroll administration is preferred.
• Basic understanding of Taiwan employment practices and HR administration.
• Strong organisational and administrative skills.
• Proficient in Microsoft Office, Google Workspace, and common business software.
• Strong attention to detail and ability to maintain accurate records.
• Ability to manage multiple tasks and priorities simultaneously.
• Good communication and interpersonal skills.
• Ability to work independently and maintain confidentiality.
• English and Mandarin communication skills preferred.

1. Online interview with Hiring Manager
2. Final interview with CFO