Pre-Sales and Post Sales (Service)

Job Summary

Pre-Sales and Post Sales (Service) both responsibilities in the respective country. To support Sales Team, System Integrator (SI) on Pre-Sales and End User on Post-Sales (Service) activities as a result to achieve sales target and Year on Year (YOY) growth.

Be the technical bridge between user(end-user and sales) and supplier (RD and sub-contractor)

Key Accountabilities
Presale activities

• Work with sales team to propose/offering correct products or solution to SI/customers
• Support system integrator (SI) and end-users to resolve solution issues.
• Support to SI and end user on offering complete solution with robot, vision, and 3rd party integration
• POC - Support to SI / EU (End user) for POC as well as work closely with sales team to progress leads though successful POC.
• Render technical support to sales promotion activities such as hybrid webinar/seminar/roadshows & exhibitions.
• Guide sales engineers on responses to market demands, requirements, competition activities
• Training - Conduct product, application trainings, maintenance trainings for SI and end-users
• Teamwork working and team player with department members to achieve team goal
• Creating and maintaining strong relationships with channel partners, customers, understanding their needs and providing specialist support and solutions.

Service activities

• Providing technical support by identifying technical problems and determining corrective actions in own area of expertise via remote or on-site service in any service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades, and retrofits; end of life services, replacements, etc.)
• Attend service calls on-site or online within the expected turnaround time.
• Reporting early on any technical/contract/quality/program/cost issues to RHQ, along with recommendations for resolution.
• Identifying opportunities and requirement at end user to improve project and promote sales of Parts & Services.

Qualifications

• Bachelor’s Degree in Computer Science/Engineering or equivalent experience.
• 1 years in Application Engineer role as well as Field Service Engineer role.
• Must be computer literate, proficient with PC and software (word processing, spreadsheets, etc.)
• Excellent verbal and written communication skills (English language).
• Able to travel domestic and international
• Knowledge on LAN networking, VPN and TCP/IP.
• Knowledge of Microservice Architecture, API
• Experienced or Basic knowledge of Software Development Life cycle
• Able to Interpret/Read programming code and explain what it's doing
• Strong sense of trouble shooting, Finding root cause of problems
• Knowledge on Web Application, Database and Internet concepts and techniques.