Customer Success Manager, Mid-Market Team 客戶關係經營經理 (獎金另計)

inline is a software startup focused on maximizing restaurant efficiency managing tables and reservations. We have thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants. We also partner with food-tech platforms, social apps, and various media services to grow the exposure and business for inline restaurant customers. Our team is launching and exploring more global opportunities in key cities, including Tokyo, Osaka, Hong Kong, Singapore, Kuala Lumpur, Vancouver, Melbourne, Sydney and the cities in the US.

For people with solid professional skills and talent, who are highly motivated to expand their career and learn in a fast, flexible environment, we have several opportunities to build the business with our team and write the legend with inline for the next thousand partners at a rapid pace.

We're looking for an aggressive, high-energy, and result-driven customer success manager, who enjoys challenges and growth in a fast-moving environment. As a customer success manager, you will work closely with restaurant partners, the customer support team, and revenue ops, product, sales, marketing, and operations to manage and optimize restaurant relationships and provide maximum value for both inline and its clients.

If this sounds like you – read on!

What You Will Do:

• Maintain regular communication with partner restaurants (Mid-Market restaurants, hotels, and well-known restaurants). Activate a set of services (TMS, food ordering, key integration partnerships rollout, and other add-ons) to drive revenue growth.
• Meet or exceed goals for account retention, satisfaction, and adaptation.
• Develop churn indicators, plan and execute a rescue strategy, and revamp the account care flow.
• Build, enhance, and execute long-term client relationships and communications at the C-level with key executives, key decision-makers, and influencers.
• Increase net ARR incrementally in the dedicated cohorts.
• Act as a trusted advisor to senior executives within the client’s organization.
• Achieve various strategic or sales targets each quarter, with bonuses calculated separately.

Preferred Experience & Personal Traits:

• 3+ years of proven experience in B2B sales, account management, strategy, operations, and startup or related experience.
• Experience in the F&B and SAAS industries is a big plus.
• Creative mindset that enjoys experimentation and is willing to take bold bets despite the risk of failure.
• Project manager who can create meticulously detailed execution plans for large-scale projects and then deliver them to plan regardless of any surprises or ambiguity along the way.
• Data-driven approach to decision-making and sound business judgment to determine project performance and financial viability, grounded in analytical thinking.
• Great collaborator who proactively partners across teams while holding them accountable for business results.
• Strong communication skills; ability to distill complex data sets into simple and digestible takeaways for senior leaders and managers.
• Strong Excel and data management skills.
• Self-motivated, works independently, and possesses strong organization and time management skills.
• A "driver" personality - biased toward action and master disambiguator/simplifier - constantly pushing toward clarity and execution.

Half of the inline team is based outside of Taiwan, and this position is on a global team - so please apply in English!