Onboarding Operation Executive 系統導入教學專員

Company Overview:
Inline Apps is a dynamic software startup focussing on maximizing restaurant efficiency and managing tables and reservations. Our extensive network includes thousands of restaurants, ranging from leading chain brands to Michelin-starred establishments, bustling brick-and-mortar venues, and popular shopping malls. We collaborate with food-tech platforms, social apps, and various media services to enhance exposure and drive business growth for our restaurant partners. As a forward-thinking team, we’re actively exploring global opportunities in key cities such as Taiwan, Singapore, Hong Kong, Taiwan, Kuala Lumpur, Tokyo, Vancouver, Melbourne, and Sydney, If you’re passionate about professional growth, thrive in a fast-paced environment, and want to contribute to our exciting journey, we invite you to join us in shaping the next chapter of Inline Apps.
We are looking for a motivated, passionate, detail-oriented, and customer-focused individual to join our team as an Onboarding Specialist.

公司概況：
Inline Apps 是一家充滿活力的軟體創新公司，致力於提升餐廳運營效率，專業管理桌位和預訂。我們的客戶遍及數千家餐廳，從知名連鎖品牌到米其林星級餐廳、繁忙的實體店鋪以及熱門購物中心。我們與餐飲科技平台、社群軟體和多種媒體服務密切合作，以提升曝光率並推動我們餐廳合作夥伴的業務增長。作為一支具前瞻性思維的團隊，我們正積極開拓台灣、新加坡、香港、吉隆坡、東京、溫哥華、墨爾本和雪梨等主要城市的全球市場。我們誠心邀請您加入我們，共同開創 Inline Apps 的嶄新篇章。
我們正在尋找一位積極進取、充滿熱情、注重細節且以客戶為中心的人才，加入我們團隊擔任系統導入專員。

Responsibilities:
● Assist new restaurants with system onboarding, including account setup, and configuration
● Provide system operation training to restaurant staff (Online or On-site), ensuring they are familiar with all system functions
● Address and resolve any issues restaurants encounter while using the system
● Write and update Korean user guides and system translations
● Collaborate with the technical support team to provide feedback and improve system features
● Continuously follow up with newly onboarded restaurants to ensure smooth operation
● Assist the sales team with related tasks to ensure a seamless onboarding process
● Assist with partnership integration

工作內容：
● 協助新餐廳進行系統導入，包括帳號設定與系統配置
● 提供餐廳人員系統操作教育訓練（線上或實體教學），確保他們熟悉所有系統功能
● 解決餐廳在使用系統過程中遇到的問題
● 撰寫與更新韓文系統教學手冊與系統翻譯
● 與技術客服團隊合作，提供系統回饋並幫助系統功能優化
● 持續跟進新餐廳導入系統後使用狀況，確保餐廳系統使用順暢
● 協助業務團隊完成相關任務，確保系統導入過程順利
● 協助合作夥伴串接管理

Requirements:
● Language: proficient in Chinese, and English
● Strong communication and interpersonal skills, with the ability to build good relationships with restaurant managers and staff
● Quick learner with the ability to understand new systems rapidly
● Experience in the hospitality industry or a related field is preferred
● Experience in training or customer support is a plus
● Proficient in using Google Workspace
● Problem-solving skills and patience

條件：
● 語言能力： 中文-精通/ 英文-精通
● 良好的溝通和人際互動能力，能夠與餐廳經理和員工建立良好關係
● 學習能力強，能夠快速理解系統操作
● 具有餐旅業或相關領域經驗者優先
● 具有系統導入或客戶服務經驗者優先
● 熟練使用 Google Workspace
● 具有解決問題的能力和耐心

✨ [Plus]
● Experience in training or customer support
● Interested in F&B industries

✨ [加分條件]
● 具有系統導入或客戶服務經驗
● 對餐飲業有興趣者