Senior Product Designer

Inline helps tens of thousands of people working in restaurants around APAC serve well over 100M customers, and to serve 1 billion+ people we need some more design help - that's where you come in.

We create and sell productivity software for busy restaurant and retail staff, managers, owners, brand managers, and enterprise teams. In a rapidly changing environment, inline is giving restaurants and retailers control of their future, by helping these merchants achieve higher operating margins.

We are looking for a skilled Software UX Designer, who will be responsible for designing new features to connect our customers to product value and improve the user experience for current propositions, as well as generating insights to improve our product. This is a fast-paced team with ambitious goals, and your creations will be used daily by tens of thousands of people working in retail shops across APAC. Because we focus on giving tools to merchants for them to own, manage, and grow their relationships with consumers, consumers see a very small part of the software we create. A typical consumer might use a popular app for 20 minutes per day, each of our business customers uses inline apps for 70+ hours each week.

About The Role:

• Working language: English
• Location: Taipei HQ
• Full-time, on-site
• Relocation and visa sponsorship available

Role Details:

• Inline is looking for a person who is passionate about data-rich experiences, working on emerging products, and leading core product growth opportunities. You will work closely with our customer service, product managers and engineering teams to understand our restaurants' needs.
• We’re looking for a person who possesses solid experience in designing a product from scratch, and make it deliverable to markets across countries to accommodate different cultures and user behaviors.
• This role will report to the co-CEO, as a key person on the design team in Taiwan. You must be self-motivated, full of enthusiasm, a desire to learn and have a fine eye for detail.
• You know that your design should always achieve TWO things: support a user in completing a task AND support the business in achieving a goal.
• You’ll collaborate with designers, evolving our design language while delivering innovative, best-of-class digital products by creating conceptual sketches, wireframes, user requirements, prototypes, and flow charts among others.

Day-to-day Responsibilities:

• Rapidly produce multiple solutions, from sketches, wireframes, and user flows to high-fidelity mockups and prototypes, depending on the level of detail needed to present and communicate proposed solutions and interaction flows that will resonate with our target audience.
• Validate your design explorations with data and real feedback from restaurants, be it qualitative, quantitative, or both. Filter out the noise from feedback and make good use of the valuable feedback to iterate the product.
• Maintain and evolve a scalable design system.
• Present your work to various stakeholders, explaining your creative process and how your final design aligns with the product goals.
• Provide specs, interactive prototypes, and design requirements to developers.
• Regularly engage with restaurants to develop a thorough understanding of their needs and pain points, making frequent visits to restaurants to observe and participate in the staff workflows to inform your design insights.

• 5+ years of production UX Design experience working on B2B or B2B2C software that users paid money to use.
• Familiar with SaaS UX norms used globally by leading software companies
• Evidence of deep skill in interaction design, visual design, and usability best practices.
• A portfolio of designs that demonstrate a thoughtful, user-centered approach to product design - for users globally, and not solely in your home country
• Fluency in industry-standard tools such as Figma 
• Experience with version control for design artifacts (ie. Abstract) and code (ie. github), level 1 skill coding in html, css and javascript
• Faith in using data over opinion when data is available. Skill and experience with user engagement analytics tools to generate that data, by designing measurement instruments to capture the essential aspects of specific interaction paths in your products.
• Strong beliefs, loosely held, with a willingness to defend your design decisions yet also have your opinion changed. The ability to give and receive candid and constructive feedback to reach consensus or agreements to move forward.
• You can discuss design tradeoffs and decisions concisely and effectively to people with limited analytics experience or UX design expertise.

• Half of the inline team is based outside of Taiwan, and this position is on a global team - so please apply and submit your materials in English!

• Most candidates will go through a screening interview plus one or two rounds of technical interviews.