[IFM] Workplace Experience Ambassador (信義區)

Roles and Responsibilities:
•Support with reception management, and be the main POC for switchboard operations.
•Support with onsite courier logistics.
•Orientation of new hires so that they are valued and welcome, including arranging access and providing welcome packs and a site tour.
•Spatial awareness: collect and analyse workspace data to improve the workspace experience.
•Engage with colleagues to understand workstyle behavior's and make recommendations on how to improve the overall employee experience based on their feedback.
•Document your stakeholder plan and report on engagement activities, success stories and community meetings
•Be abreast of current MyDay initiatives and support /promote as required.
•Weekly updates to Workspace Experience Manager in regard to the workspace experience; event calendar, workspace data and change management
Building a concious community through a local event calendar (align to the regional calendar).
•Synergise event initiatives and messaging on shared goals with ERGs, HR, and contractors.
•Drive collaboration and partnerships across a range of different industries through the community calendar – E.g., craft-making workshops with a distributor, yoga sessions with an influential instructor etc.
•Immerse yourself within the work profile of each business to communicate and promote events and offerings to enhance the community engagement.
•Gatekeeper of the digital signage and communication displays.
•Contribute to monthly newsletter to connect with users and to promote community activities.
•Work alongside the Catering and Events team to brainstorm, plan and organise events, relating to the community’s interests.
•Develop an engaging content plan, including blog pieces, articles, social media posts, newsletters, and videos and ensure events are consistently promoted in a timely manner.
•Work with the communications team to create event collateral and promotion materials for events in a timely manner.
•Engage with the online community and respond to comments and requests.
•Take ownership of resolving issues and providing a personal follow-up as necessary
•Responsible for maintaining up to date Customer journeys and to map service standards.

學歷：專科、大學、碩士