ResumeCreate your job-winning resume using our free resume builder.
PortfolioShowcase your skills and projects with a professional portfolio.
Cake AIUtilize our Cake AI-powered products to accelerate job search and talent match.
What Cake R U? ProNewUnlock your workplace personality in 3 minutes and discover your unique strengths!ResumeCreate your job-winning resume using our free resume builder.Resume BuilderMake a resume for free.Resume TemplatesAccess our extensive library of professional & ready-to-use templates.Resume ExamplesGet inspired by real resume examples to create your own.Occupation GuideAccess resume writing guides tailored for different professions.Resume HelpGet expert advice on all things resume from our team of recruitment specialists.Cake AI Resume CheckerAnalyzes your resume using Cake AI for detailed feedback.- Success StoriesBusiness ExcellenceAbout CakeFeatured Reads
Operation Supervisor Balikpapan
Job Description
Job Description
- Respond to customer inquiries through phone, email, and chat in a timely and professional manner.
- Resolve customer complaints efficiently and escalate complex issues when necessary.
- Maintain accurate records of customer interactions, transactions, and feedback.
- Provide weekly reports to the General Manager in Mandarin.
- Collaborate with internal teams to improve customer experience and service processes.
Requirements
Job Requirements
- Excellent communication skills, both written and verbal.
- Strong ability to prioritize tasks and manage multiple responsibilities effectively.
- Comfortable working in a fast-paced and dynamic environment.
- Positive, professional, and customer-oriented attitude.
- Mandarin proficiency (spoken and written) is required
About us
J&T Cargo adalah perusahaan ekspres yang inovatif secara teknologi di bawah naungan J&T Group. J&T Cargo terus meningkatkan efisiensi dan mengoptimalkan biaya logistik berdasarkan standar operasional yang tinggi, sistem transportasi dan distribusi gudang yang kuat, dan aplikasi logistik yang canggih, untuk meningkatkan nilai distribusi bisnis bagi pelanggan dan menciptakan pengalaman logistik yang terbaik.
J&T Group yang didirikan pada Agustus 2015 merupakan perusahaan logistik berbasis teknologi pertama di Asia Tenggara dengan E-commerce sebagai bisnis utamanya, bisnisnya mencakup berbagai bidang seperti pengiriman ekspres, pengiriman kargo, pergudangan dan rantai pasok, serta jenis bisnisnya melayani pengiriman antar kota, antar provinsi dan internasional. Pada Januari 2021, J&T Group memiliki lebih dari 240 gudang sortir skala besar, 600 set alat sortir otomatis dan 8.000 kendaraan milik sendiri yang tersebar di seluruh dunia, serta mengoperasikan lebih dari 23.000 outlet dan memiliki hingga 350.000 karyawan.