[Music] UX Researcher

Job updated 1 day ago
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Job Description

Please submit your application via KKCompany Careers. Only online applications on the career website will be considered.

KKCompany Technologies Group is a leading technology group in software services. We have created the world’s first legal music streaming platform, KKBOX, and are an international software technology group focused on “multimedia technologies, digital cloud, and AI applications” as our core business to create value for the customers. The group consists of self-owned brands including KKBOX, BlendVision, and Going Cloud with enterprise customers across Asia. KKCompany Technologies has attained OpenChain ISO/IEC 5230 and ISO 27001 third-party international certification.

We have over 500 employees across offices in Tokyo, Singapore, Taipei, Kaohsiung, and Hong Kong. For more information please visit our website: www.kkcompany.com and blog: blog.kkcompany.com

Current Team Focus: Creating the legal music streaming platform with the best user experience in the Chinese-speaking world.

About the job: We are looking for a mid-to-senior-level UX Researcher with a strong interest in entertainment, music, and idols to join our Product Development team. Our mission is to keep KKBOX the leading music streaming platform in the Chinese-speaking world by deeply understanding market trends and user needs. As a UX Researcher within the Product Department, you will collaborate closely with product managers, designers, data analysts, marketing, and business development teams. You will leverage qualitative and quantitative research methods, as well as data-driven insights, to uncover market and user needs. Your findings will directly inform product and go-to-market (GTM) strategies, ultimately driving greater impact for KKBOX in the marketplace.

Responsibilities:

  • Lead end-to-end research initiatives: Drive high-impact research projects, ensuring alignment with stakeholders to achieve optimal outcomes for their objectives.
  • Initiate and guide research efforts: Proactively develop research strategies that support both medium- and long-term Product Vertical goals, grounded in a deep understanding of the business landscape.
  • Collaborate and lead cross-functional projects: Take charge of research projects that require collaboration with various stakeholders, ensuring seamless integration of insights across teams.
  • Evaluate and mentor on research methodologies: Assess the strengths and limitations of different research methodologies, and provide guidance and mentorship to ensure the use of best practices and high-quality execution.

Requirements

Requirements:

  • Educational Background or Professional Experience: You hold a degree in psychology, human-computer interaction, or a related field, and/or possess relevant professional experience in the field.
  • Extensive User Research Experience: You bring a solid background in user research, with deep expertise in exploratory qualitative research to uncover user needs and challenges, and/or proficiency in workflow and task analysis.
  • Research Proficiency: You excel at planning, prioritizing, conducting, analyzing, and communicating research findings across diverse contexts and environments.
  • Methodological Expertise: You are well-versed in both quantitative and qualitative research methods, with the ability to integrate quantitative data insights with qualitative findings.
  • User-Centered Advocacy: You are a strong proponent of a user-centered, evidence-driven approach to product development, while also skillfully balancing business objectives.

**Must include a portfolio in the application.**

1
3 years of experience required
Negotiable
Partial Remote Work
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About us

頂尖跨國科技集團科科科技(KKCompany Technologies)為軟體服務領航者,以「多媒體串流、數位雲端、AI 應用」為技術與事業發展核心,致力於為客戶創造價值。

科科科技相信「Innovation Made Simple」,科技能為各個產業所面臨的難題帶來解答。成立 20 年,集團旗下包含音樂串流 KKBOX、多媒體科技 BlendVision、雲端智慧 Going Cloud 等自有產品品牌。創立全球第一個合法音樂串流平台(KKBOX),運用領先的多媒體影音串流技術為用戶創造美好體驗。藉由自有品牌與服務國際大型企業客戶,累積海量數據與不斷進化的分析能力,以及豐富的品牌營運等經驗,協助企業成功推動數位轉型。服務超過千萬消費者,企業客戶遍佈全亞洲,涵蓋電信、影音媒體、線上教育、運動健身、智慧零售等不同領域產業。

科科科技集團在東京、新加坡、台北、高雄、香港等地設有辦公室,擁有超過 500 位同仁。

Multinational technology group KKCompany Technologies is a pioneer in the field of software services. The company is dedicated to creating values for customers with core businesses of multimedia technologies, digital cloud, and AI applications.

At KKCompany, we believe “Innovation Made Simple,” and technology is the answer to the struggles faced by every industry. Since its establishment two decades ago, KKCompany has expanded its portfolio, including KKBOX, BlendVision and Going Cloud. KKBOX is the world’s first platform bringing legal music streaming service to the public. It utilizes state-of-the-art streaming technology to enable excellent user experience. Our flagship brands and a base of international clients enable us to accumulate extensive data and advance analytical capabilities. The strengths along with our abundant experience in brand management help businesses achieve digital transformation successfully. We serve over tens of millions of consumers and enterprise clients in Asia cross a broad spectrum of industries such as telecommunication, multimedia, online education, fitness, smart retail and more.

KKCompany now has over 500 employees across offices in Tokyo, Singapore, Taipei, Kaohsiung, and Hong Kong.


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