KKCompany

Team Segment : Music KKBOX is one of the leading music streaming platforms in Asia, serving millions of users across multiple regions. The platform handles large-scale traffic and concurrent streaming workloads. Our infrastructure spans both on-premise data centers and cloud environments, leveraging global CDN networks and multi-region architecture to deliver highly available and high-performance services. The network infrastructure must support high concurrency, cross-region traffic routing, and highly reliable service operations. Responsibilities: Design and maintain the KKBOX network infrastructure to ensure high availability, performance, and reliability of production systems.Manage backbone network infrastructure, including firewalls, load balancers, routing, and hybrid connectivity.Monitor network environments and related services, analyze anomalies, and lead troubleshooting for network-related incidents.Lead incident response and root cause analysis for major network outages or performance issues.Design and implement network architecture optimization to improve system scalability and stability.Collaborate with development teams to improve infrastructure and service architecture.Participate in infrastructure planning, including hybrid cloud networking, traffic routing, and overall architecture optimization.

This role sits within the Solutions Business Billing Organization and owns the end-to-end commercial, service feature planning, and delivery lifecycle for enterprise streaming services. The position expands the existing Billing Business Operations responsibilities to include: Enterprise customer requirement convergenceFeature planning and roadmap collaborationPricing and quotation strategyCross-functional delivery and operational alignmentBilling and revenue execution This role acts as a bridge between business, service, and delivery, ensuring commercial commitments are successfully planned, developed, launched, and operationalized. Responsibilities: Billing Revenue Management Ensure billing aligns with contracts, service usage, and pricing models.Maintain revenue reporting, audit-ready documentation, and smooth contract-to-cash processes.Collaborate with Finance, Legal, JP TW Service Program Managers, Customer Success Program Managers (PMs) to optimize billing workflows, quotation templates, and pricing logic for accuracy, profitability, and operational efficiency.Continuously identify automation opportunities and improve recurring billing processes and reporting. Pricing, Quotation Commercial Operations Partner with Finance, JP TW Service Program Managers, Customer Success Program Managers, and Engineering to develop pricing and quotation structures that translate development effort and service usage into contracts.Review and optimize pricing tiers, bundled services, and margin structures, ensuring alignment with delivery capabilities and market value.Act as liaison to communicate pricing logic and value proposition to enterprise customers, supporting successful business engagement. Maintain and improve SOPs, documentation, and process training materials for quoting and contract approval workflows. Cross-Functional Delivery Operational Alignment Collaborate with PMs and Engineering to converge customer requirements, prioritize initiatives, and define service roadmaps for delivery operations.Resource Allocation Progress Control: Oversee resource planning and technical feasibility. Track RD progress to ensure on-time, on-budget, and high-quality delivery.Agile Flow Optimization: Continuously evaluate and optimize Agile/Scrum workflows to enhance cross-functional collaboration and operational efficiency.Serve as the commander for P0 emergency issues, coordinating cross-functional teams for immediate incident resolution and post-launch reliability.

Team Segment : Corporate Responsibilities: Collaborate with relevant functional teams across the group to conduct business analysis and market research; identify key trends and changes in technology, market, and competition relevant to the group's business portfolio.Assist in evaluation and execution of potential investment opportunities, financing activities, and investor relations.Support the development and assessment of business cases and operational plans for strategic initiatives.Track portfolio company performance and provide necessary assistance to support their growth.Communicate findings and insights effectively to the team and to management.Help develop high-level business and strategic thinking as a team member.Handle ad-hoc tasks and special projects as needed to support the teams daily operations.

Team Segment : Corporate Responsibilities: Develops and maintains investor relations strategy and annual plans.Creates presentations, press releases and other communication materials for earnings releases, industry events, and presentations to external stakeholders.Organizes conferences, road shows, earnings conference calls and investor meetings.Proactively identify and build relationships with institutional investors and equity analysts.Act as a strategic advisor to the executive team by synthesizing market feedback regarding the companys performance and strategic directionMonitor analyst reports and industry trends. Perform benchmarking against global peers to provide actionable insights for senior management on valuation and capital market positioning.Oversees the regulatory filings, announcements and material information releases (in cooperation with the Corporate Governance team).Actively participate in the IPO process, including the preparation of prospectuses, and manage domestic and international roadshows and investor conferences.Collaborate with the PR team to develop messaging for market volatility or sensitive corporate events.Develop and refine the companys equity story. Translate complex SaaS and streaming technology metrics (e.g., ARR, LTV, CAC, Churn Rate) into compelling investment narratives.Manages the IR portion of the company website.

Team Segment : MusicResponsibilities:Planning: Build media plans to meet client needs and ensure inventory availability throughout the sales processOperations: Document data flows, standard campaign operating procedures, and project-related issues analysis to determine areas of improvement and identify bottlenecks in the sales processSolution Provider: Work with other Monetization team members to resolve sales support issues in a timely mannerMonitor sales-related metrics and provide the sales analysis report by providing insight and offering analytic advice and analysis to guide the businessProvide recommendations to the Sales team to ensure the business requirements are metStrong and influential presentation skills and actively involved in supporting client meetings and sales pitches to drive revenueWork with cross-functional teams and provide input on sales operations policies and procedures based on sales feedback and real practiceFoster and maintain strong working relationships with critical business partners (e.g. Content, Editor, Legal, Finance, etc.) to expedite the review/approval processBe the trusted business partner to the Sales leads by partnering on how to optimize systems and processes to drive growthBe a problem solver

Team Segment : Music We are seeking a Monetization / Sales Account Executive with strong planning integration skills and execution capability. This role is responsible for developing brand clients and strategic partners, proposal planning, project execution, and long-term client relationship management. You will participate in large-scale integrated marketing, music and entertainment, live events, and digital content projects​. We sincerely invite you to join KKBOX and work with us to create impactful brand partnerships as trusted teammates. Responsibilities: Develop new brand clients and advertising agency partners, and manage existing client relationshipsUnderstand client marketing needs, prepare proposals, and execute projectsHandle pricing, business negotiations, contract signing, and renewalsWork closely with internal and external stakeholders to ensure smooth project execution and performance trackingAchieve individual and team revenue targets

Team Segment : Music Objectives of this role:KKBOX, a leading music streaming platform in Asia. We are seeking an experienced Mobile App Tech Manager to lead our iOS and Android engineering teams. This role combines hands-on mobile technical expertise with strong people and delivery leadership, ensuring high-quality client applications are delivered on time and at scale.You will partner closely with senior engineers to define technical direction, own execution outcomes, and maintain a healthy, high-performing engineering culture. Responsibilities: Take full ownership of Mobile (iOS/Android) delivery outcomes: roadmap commitments, milestones, release quality, and post-release stabilityIdentify potential risks in scope, timelines, or technical execution and take action to mitigate themPartner with senior engineers to evaluate technical designs, trade-offs, and long-term architecture decisionsEstablish and continuously improve engineering processes to balance speed, quality, and sustainabilityManage, mentor, and support engineers across different seniority levelsCollaborate closely with Product, Design, and Backend teams to translate product requirements into executable technical plans

Team Segment : Music As FANKLUB continues to expand its subscription-based brand partnership model, we are looking for a Brand Operations Subscription Solutions Specialist to support brand partners in designing, executing, and optimizing subscription-driven operations on the platform. In this role, you will translate brand marketing and operational needs into sustainable membership experiences that fans can engage with over the long term. Responsibilities: Brand Subscription Operations and Project Execution (50%) Support the development of subscription operating procedures for brands on FANKLUBAssist brands in planning member content, engagement mechanics, and execution rhythmsRegularly track brand performance, compiling execution records and data-driven insightsServe as the primary operations point of contact between brand partners and internal teams Content and Asset Production and Publishing (30%) Support the planning of brand content assets, including promotional, campaign, and member-exclusive contentManage backend content publishing and workflow coordinationProvide administrative and on-site support for brand marketing initiatives and offline events Contract and Administrative Coordination (20%) Support the tracking of brand partnership contracts and related documentationCoordinate administrative workflows with internal legal, finance, and business teamsBuild and maintain documentation for brand partnerships and subscription projects About KKBOX ONE and FANKLUB FANKLUB, created by KKBOX, is a next-generation platform for fandom and member engagement dedicated to deepening the long-term connection between artists, creators, brands, and their core fans. Starting from music and extending into lifestyle, culture, and educational content, FANKLUB harnesses the power of local fandoms while leveraging data and AI to enhance the user experience. Our mission is to build a content and relationship ecosystem that provides long-term companionship for every user.

Team Segment : Music As FANKLUB continues to scale its artist and creator operations, we are looking for an Artist Creator Operations Specialist to support the onboarding and long-term operation of singers, creators, and entertainment partners on the platform. In this role, you will work closely with artists, creators, and internal teams to translate platform strategies into sustainable day-to-day operations. You will serve as a key bridge between external partners and internal stakeholders, ensuring that content, interactions, and membership experiences are delivered consistently over time. Responsibilities: Artist Creator Operations and Campaign Support (60%) Support the development of standard operating procedures for artists and creators on FANKLUBAssist artists and creators in using platform features, including content planning, member engagement, and feature utilizationSupport the execution of marketing initiatives and offline events related to artists and creatorsRegularly track operational performance, compiling execution records and performance insightsSupport the design, production, and inventory management of artist and creator merchandise Content and Asset Production and Publishing (30%) Assist in planning content assets for artists and creators, including promotional, campaign, and member-exclusive contentManage content publishing in the backend system and conduct basic quality checksCoordinate asset requirements and timelines to ensure content is delivered on schedule Contract and Administrative Coordination (10%) Support the tracking of artist and creator partnership contracts, including signing, collection, and filingCoordinate administrative workflows with internal legal and finance teams About KKBOX ONE and FANKLUB FANKLUB, created by KKBOX, is a next-generation platform for fandom and member engagement dedicated to deepening the long-term connection between artists, creators, brands, and their core fans. Starting from music and extending into lifestyle, culture, and educational content, FANKLUB harnesses the power of local fandoms while leveraging data and AI to enhance the user experience. Our mission is to build a content and relationship ecosystem that provides long-term companionship for every user.

Team Segment : Music Were looking for a self-driven, highly disciplined Visual Designer whos ready to hit the ground running and is genuinely passionate about the software industry. In this role, youll join the KKBOX Design Team, working closely with senior designers and under the guidance of our design lead to deliver cross-brand visual assets. We value designers with strong execution skills and ownership—youll be responsible for the entire design process, from early creative concepts to final delivery. Through high-quality visual output, youll help support product growth while collaborating in a tech-driven environment that encourages continuous improvement and efficient teamwork. Responsibilities: Multi-brand project execution: Create visual designs for the daily operations of KKBOXs brands, including music recommendation covers, campaign banners, and in-app visuals. Participate in the full process from concept development to final delivery, while independently managing timelines and progress.Design process implementation: Work closely with senior designers and design leads to help maintain and execute design workflows. Take ownership of early-stage requirement alignment and asset preparation to ensure a smooth design and development process.Brand system collaboration: Support and maintain the companys brand visual system and design guidelines, ensuring all deliverables are consistent with brand standards and accurately communicate brand values.Cross-functional collaboration: Collaborate closely with Product Managers and Marketing teams to clearly understand business goals and translate them into effective visual solutions. Proactively communicate progress and potential risks to keep projects moving forward.Visual quality assurance: Demonstrate strong visual judgment and attention to detail by performing self-reviews before senior design reviews. Ensure all deliverables meet platform-specific technical requirements to improve overall team review and decision-making efficiency.