科科科技 KKCompany Technologies

We are looking for a customer-oriented and experienced IT Support Engineer (L1) to join our Corporate IT team. This role is based in our Taipei office and provides support to internal users across multiple office locations. As a first-line IT support contact, you will provide on-site and remote support through ITSM. You will assist users with endpoint devices, identity and access management, collaboration tools, network connectivity, video-conferencing equipment, and other day-to-day IT service needs. We expect you to independently resolve most standard first-line issues. For complex, high-impact, or high-risk cases, you will provide clear diagnostic information, escalate through the appropriate process, and maintain ticket follow-up and user communication. Responsibilities: User and Technical Support: Handle IT incidents and service requests through ITSM, walk-in support, and approved remote-support channels.Provide first-line support and troubleshooting for macOS, Windows, laptops, mobile devices, printers, scanners, and common peripherals.Support the day-to-day use and basic troubleshooting of enterprise collaboration, productivity, identity and access management, and endpoint-related tools.Assist with common user-side issues involving sign-in, access, MFA, devices, and network connectivity.Categorize, prioritize, document, track, and escalate tickets based on business impact, urgency, and established procedures.Escalate complex, high-impact, security-related, or out-of-scope issues to the appropriate technical teams while maintaining ticket follow-up and user communication. Office and Meeting Room Support: Support the daily use, checks, and troubleshooting of office automation, video-conferencing, and meeting room equipment.Help ensure equipment and connectivity are ready before important meetings and provide on-site support when required. Asset and Employee Lifecycle Support: Assist with IT asset receiving, tagging, inventory checks, deployment, collection, and related record maintenance.Support IT processes for employee onboarding, offboarding, and role changes, including device preparation, recovery, and coordination of account or access requests. Knowledge, AI, and Service Improvement: Maintain FAQs, knowledge base articles, and standard operating procedures (SOPs). Convert frequent or recurring issues into reusable solutions to improve self-service and team efficiency.Use company-approved generative AI tools to assist with troubleshooting research, ticket summarization, knowledge discovery, user response drafting, and documentation drafts.Validate AI-generated content for technical accuracy, procedural alignment, and information security considerations before sharing it with users or incorporating it into official documentation.Provide first-line support for basic sign-in, access, and general use issues involving company-approved AI productivity and developer assistance tools. Escalate matters involving system administration, integrations, data protection, or security risks through established processes.Follow company policies for information security, data protection, account management, and responsible AI use.

Team Segment : Corporate We are looking for an AI Integration Specialist to evaluate, integrate, and deploy AI solutions, including developer productivity tools, internal chatbots, assistants, and open-source frameworks. You will perform structured evaluations, manage pilot programs, and promote effective internal adoption. The primary goal is measurable improvement in productivity and service quality through practical integration rather than heavy development. Responsibilities: Conduct structured evaluations of AI tools, clearly defining selection criteria and testing methods.Manage AI pilot projects and phased deployments, ensuring effective transition into production use.Integrate approved solutions with internal systems using APIs, webhooks, and identity management (OAuth/SAML/SCIM).Promote adoption through targeted user training, clear documentation, and prompt-engineering best practices.Establish metrics to track and report the impact of integrated AI tools.Design and implement internal chatbots and assistants, integrated with internal data sources and business workflows.Deploy and enable developer-focused AI productivity tools for engineering teams.Monitor AI system health, manage vendor relationships, licenses, and ensure compliance with internal governance policies.Stay current with AI trends and translate relevant developments into actionable internal improvements.

Team Segment : Music About the Team: We are looking for individuals with strategic thinking, data-driven decision-making skills, and strong cross-functional and cross-border collaboration abilities. In this role, you will be expected to align with external vendors to co-create and envision new products, drive these products from 0 to 1, and ensure the continuous growth and optimization of existing products.This role will cover multiple product areas. If you are user-centric, skilled at analyzing market trends and product data, and curious about how AI can be integrated with music streaming, KKBOX will be the perfect stage to showcase your talents! Job Responsibilities: Define Product Strategy Vision: Develop and execute long-term product roadmaps based on market trends, data analysis, and user needs, ensuring alignment with business goals.Cross-Border Cross-Functional Collaboration: Communicate with external vendors to co-create product concepts. Internally, work closely with design, engineering, marketing, and business teams across regions to ensure smooth product development that meets both business and user needs.Product Development Optimization: Lead the full product development lifecycle (from conceptualization and scoping to launch), drive new products from 0 to 1, and continuously iterate to enhance user experience and product value.Data-Driven Decision Making Experimentation: Leverage data analysis and user research to identify pain points and opportunities, drive A/B testing, and ensure product growth is closely aligned with market demand.Focus on User Needs: Deeply understand user behavior and core needs, ensuring product decisions effectively address real user problems and enhance user engagement.Improve User Engagement Retention: Optimize user experience and interaction mechanisms to increase engagement and retention on the platform.Explore AI Personalization Applications: Actively integrate AI technologies into products and continuously explore the possibilities of combining AI with music streaming and fan engagement.

Team Segment : Music About This Role: As a Senior Licensing Strategy Specialist, you will take ownership of key licensing accounts and drive licensing initiatives across markets, working closely with internal teams and content partners to support KKBOX's services and international growth. This role requires a hands-on professional who can independently manage negotiations, assess deal structures, and make sound commercial judgments under dynamic business conditions. Responsibilities: Own and manage licensing negotiations and relationships with music rights holders across TW, HK, and SG marketsIndependently lead licensing discussions covering sound recording and music publishing rights, including MG/advance-based deal structures and royalty recoupment mechanicsEvaluate licensing terms and commercial conditions to identify risks (such as infringement and tax implications), and drive negotiation strategies and outcomesAnalyze royalty data, usage trends, and commercial scenarios to optimize deal structures and support negotiation decisionsTranslate business objectives into clear deal positions, and proactively propose negotiation strategies and trade-offsCommunicate licensing progress, risks, and key decisions effectively to internal stakeholders and external partnersDrive cross-functional initiatives across Legal, Finance, and Music Library teams to ensure timely execution and operational alignment

Team Segment : Music About the Role: We're building a music streaming app that millions of people in Japan use every day — and there's a ton of new ground to cover. We are gradually expanding our technical stack from pure native (iOS/Android) to cross-platform solutions, with React Native as our primary driver for new features and fast iteration. Since our existing team is composed of seasoned native specialists, you will help us build our React Native foundation and be a key voice in our technical decisions. You will help design the integration of React Native into our existing apps, and establish our RN technical standards.You will act as the technical bridge between our cross-platform and native domains, partnering with veteran iOS and Android specialists to navigate complex mobile puzzles—such as low-latency audio sync, background tasks, and hybrid bridge optimizations. It's the perfect environment to push your platform engineering skills to the next level while shaping our core architecture. Team Culture: You'll join a Scrum-based cross-functional squad with iOS, Android, backend, QA engineers, product managers, and designers. We move fast, ship often, and value engineers who enjoy collaborating across different technical stacks. Responsibilities: Build and evolve our React Native Architecture: Work with the team to shape the blueprint, folder structures, and standards for our hybrid appShip high-quality, user-facing features across iOS and AndroidCollaborate closely with native iOS and Android developers to integrate and maintain native bridges, exposing core native capabilities (e.g., our custom audio engine) to the React Native layerOwn mobile features end-to-end: UI, API integration, release, and post-launch optimizationImprove app quality: Optimize React Native performance (startup time, memory usage, and frame rates)Stay adaptable: Participate in evaluating and prototyping other cross-platform or emerging technologies if our product direction evolves

Team Segment : Music Team Information :The main aim of the Data Platform team is leveraging data to provide insights and evidence to help stakeholders take meaningful business actions. With the help of key findings and reports from the team, the Business Leader will be all set to make informed decisions. In addition to supporting data-driven decision making, the team is also responsible for the development and ongoing operation of personalized recommendation systems. By integrating machine learning models—such as those powered by AWS Personalize—into our data platform, we aim to enhance user experiences through intelligent and scalable content recommendations, including music recommendation features in the near future. If you’re passionate about leveraging data to drive business and deliver personalized user experiences, we want to hear from you. Responsibilities: Design and implement ETL/ELT processes to integrate data from a variety of internal and external sources into an analytical-based data model to support business analytics or product development.Develop procedures for tracking data quality, completeness, redundancy, and improvement.Work closely with data analysts and development teams to implement solutions that enable them to do their jobs.Build and optimize recommendation pipelines, including implementing models using AWS Personalize for personalized content ranking and user-item interaction prediction.Collaborate with cross-functional teams to explore and prototype personalized recommendation systems, especially in the context of music content delivery.Contribute to strategic initiatives involving machine learning-driven personalization systems, with a focus on increasing product engagement through recommendation accuracy.

Team Segment : Music KKBOX is one of the leading music streaming platforms in Asia, serving millions of users across multiple regions. The platform handles large-scale traffic and concurrent streaming workloads. Our infrastructure spans both on-premise data centers and cloud environments, leveraging global CDN networks and multi-region architecture to deliver highly available and high-performance services. We are looking for an experienced Senior Platform Engineer (SRE focus) to build and maintain reliable, scalable, and highly available platforms. You will work closely with Engineering, Product, Data, and Infrastructure teams to improve development efficiency, system reliability, and operational excellence. Responsibilities: Cloud Infrastructure Platform Management Design, build, and maintain cloud infrastructure on AWS.Manage Kubernetes clusters and containerized environments.Build highly available and scalable platform architectures.Support hybrid cloud infrastructure planning and operations. Automation CI/CD Design and maintain CI/CD pipelines.Implement Infrastructure as Code (IaC) practices.Automate deployment, testing, and operational workflows.Continuously improve development and delivery efficiency. Reliability Observability Build and maintain monitoring, alerting, and observability platforms.Define and manage SLI/SLO metrics.Participate in on-call rotations and respond to production incidents in real time.Define and manage Error Budgets, and assess release risk and cadence based on Error Budget policy.Participate in incident response and root cause analysis.Perform capacity planning and performance optimization. Database Operations Maintain and optimize MySQL and PostgreSQL databases.Implement backup, restore, and disaster recovery solutions.Perform database performance tuning and troubleshooting.Support database upgrades and migration projects. Security Compliance Manage IAM, access control, and credential management.Implement secret management solutions.Enhance infrastructure and container security.Support compliance and audit requirements.

Team Segment : Music Objectives of this role:KKBOX, a leading music streaming platform in Asia. We are seeking an experienced Mobile App Tech Manager to lead our iOS and Android engineering teams. This role combines hands-on mobile technical expertise with strong people and delivery leadership, ensuring high-quality client applications are delivered on time and at scale.You will partner closely with senior engineers to define technical direction, own execution outcomes, and maintain a healthy, high-performing engineering culture. Responsibilities: Take full ownership of Mobile (iOS/Android) delivery outcomes: roadmap commitments, milestones, release quality, and post-release stabilityIdentify potential risks in scope, timelines, or technical execution and take action to mitigate themPartner with senior engineers to evaluate technical designs, trade-offs, and long-term architecture decisionsEstablish and continuously improve engineering processes to balance speed, quality, and sustainabilityManage, mentor, and support engineers across different seniority levelsCollaborate closely with Product, Design, and Backend teams to translate product requirements into executable technical plans

Senior Information Security Specialist We are looking for an experienced Information Security Specialist who can operate independently and keep KKCompany’s rapidly scaling business aligned with ISO/IEC 27001, ISO/IEC 27701, and other relevant security and privacy requirements. You will drive internal audits, policy development, and security-awareness initiatives while collaborating with colleagues across product, operations, and compliance to embed a security-first mindset as the company grows. If you want a role that blends strategic impact with hands-on ownership of security and privacy, you’ll feel right at home here. Responsibilities: Lead internal audits against ISO 27000-series standards, track remediation, and manage external audit schedules and evidence.Develop, update, and enforce information security and privacy policies, procedures, and records to meet regulatory and standard requirements.Monitor developments in security and privacy regulations (e.g., PDPA) and advise on control adjustments.Conduct annual risk assessments, maintain the risk register, and coordinate mitigation actions across teams.Design and deliver security and privacy awareness training and campaigns to raise organization wide security awareness.Collaborate with engineering, cloud operations, legal, and external consultants to ensure controls remain effective and aligned with business needs.

The Senior IT Engineer is responsible for planning, implementing, and maintaining the organization's IT infrastructure and systems. This role ensures the stable operation, efficient delivery, and continuous optimization of corporate IT services, supporting the organization's daily operations. The Senior IT Engineer will play a key role in building and managing various IT systems, including office networks, enterprise applications, and development infrastructure. Responsibilities: Group IT System Infrastructure Build-out and Maintenance:Responsible for the planning, implementation, deployment, and daily maintenance of the group's IT system infrastructure (e.g., office networks, Wi-Fi, servers, etc.).Manage and maintain enterprise-level application systems to ensure stable operation and performance.Network and Identity Management:Design, implement, and maintain office network architecture, including wired and wireless networks, ensuring their stability, security, and efficiency.Manage and maintain Identity and Access Management (IAM) systems to ensure the accuracy and security of user permissions.System Monitoring and Troubleshooting:Monitor the operational status of the IT infrastructure, identify potential issues, and perform preventive maintenance.Rapidly respond to and resolve various IT incidents, ensuring business continuity.Technical Support and User Services:Provide technical assistance and guidance to L1 support staff, facilitating the resolution of internal user hardware and software issues.Communicate and collaborate with various departments to understand their IT needs and provide appropriate solutions.