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Discover job opportunities organized by specific themes or industries.

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Resume

Create your job-winning resume using our free resume builder.

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Showcase your skills and projects with a professional portfolio.

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Create your job-winning resume using our free resume builder.

Resume Builder

Make a resume for free.

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Get inspired by real resume examples to create your own.

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Create a professional portfolio to highlight your skills and projects.

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Browse through our collection of real portfolios for inspiration and networking.

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可立可股份有限公司 KlickKlack Communications

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客服專員 Customer Service Specialist

可立可股份有限公司 KlickKlack Communications

Save

Customer Service

CRM Specialist

Job updated 2 days ago

Job Description

【職位介紹】
　　本職位負責處理客服案件及各項事件進度追蹤、擔任對客戶之客服窗口，與工程、商務、客戶成功、客戶服務團隊進行合作，使客戶得以擁有最佳服務體驗。

【工作內容】
　1. 依照既有流程，進受理客戶需求，如：受理客戶諮詢、處理客戶問題及後送案件。
　2. 與工程及業務團隊進行橫向溝通，主動追蹤未結案或處理中之案件。
　3. 系統異常時的問題測試、記錄、通報，後續紀錄及追蹤客戶反應之問題。
　4. 其他主管交辦事項。

Requirements

【徵求條件】
　1. 具一年以上工作或社團/系會相關經驗。
　2. 具備基本電腦操作知識及文書系統工具。
　3. 抗壓力佳並勇於挑戰，重視自我成長不設限。
　4. 善於團隊合作與內外部的溝通協調能力。

【福利及工作環境】
　1. 我們統一配發 Apple 裝置當作生產力工具
　2. 開放式辦公室，舒適的工作環境
　3. 到職滿三個月，即享三日特休
　4. 額外的團體保險
　5. 健康檢查補助
　6. 辦公室常備零食飲料，隨時補充能量
　7. 不定期午餐、下午茶
　8. 定期部門聚餐、慶生會
　9. 福委會將舉辦或補助各式活動
　10. 時常會有各式各樣新鮮有趣的東西出現在辦公室
　11. 您會與一群年輕有想法的夥伴一起共事

・

Neihu District, Taipei City, Taiwan 114

1 years of experience required

36,000 ~ 45,000 TWD / month

Optional Remote Work

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可立可股份有限公司 KlickKlack Communications

IT / Digital

11 - 50 people

台灣台北市內湖區新湖一路85號4 樓

About us

可立可股份有限公司成立於 2017 年，在過去幾年來，可立可陪伴著數以百計的企業面對規模化以及數位轉型，深知企業在營運與資訊需求的痛點。因此，我們致力於提供全方位的資訊顧問服務，賦能企業實踐其成長目標。

我們的服務涵蓋：連結 Connectivity、協作 Collaboration、合規 Compliance 三大面向，以兼具韌性與彈性的服務賦能企業，協助企業隨著規模擴大而成長，並運用新世代的科技工具和管理模式來減輕企業的負擔和煩惱。透過我們的服務，企業不僅可以實現數位轉型，還可以達到資安合規的目標，並享受前所未有的服務體驗。

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