【Pilot Z】Order Management Specialist_Intelligent Peripheral Solution｜履歷投遞至2026/01/18

【 Pilot Z Cross Program 】
2 Months of Paid Training x Master Five Essential Workplace Skills

Join the Pilot Z Cross Program, a unique opportunity to gain AI expertise, strengthen cross-functional collaboration, and master the ABCDE skills essential for today’s workplace. Train alongside peers from different departments, broaden your perspective, and build practical capabilities—all while getting


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【 About Intelligent Peripheral Solution BU】
Our team is responsible for developing high-quality mice, keyboards, holster or tablet keyboards and styluses, providing high-quality, reliable and efficient gaming peripheral products: including gaming keyboards, gaming mice and gaming joysticks.


【Department Introduction】
The Customer Service (CS) Department serves as the key communication link between the company and its customers. Our responsibilities include:
- Ensuring accurate understanding of customer requirements and forecasts
- Managing and processing customer orders efficiently
- Coordinating and confirming shipment and delivery schedules
- Monitoring and collecting accounts receivable payments
- Overseeing inventory levels to meet company targets


【Job Responsibilities】
• Update customer forecasts and make plans to keep production balanced
• Create and release sales orders for work orders
• Manage production schedules to avoid shortages or excess
• Prepare delivery notes and arrange shipping
• Handle billing in SAP after goods are shipped
• Follow up on customer payments and process write-offs if needed
• Review inventory levels to prevent losses and keep targets on track
• Provide after-sales support to customers
• Manage outbound shipping and freight

<Hardskill>
• Experience with office 365 and SAP operation
• Knowledge in Sales/ CS-related fields, especially in order fulfillment related

<Soft Skill>
• Strong collaboration, communication, and problem-solving abilities.
• Excellent presentation skills and willingness to expand professional networks.
• Resilience and creativity.

<Experience>
• Experience in the PC industry with brand and ODM customer
• Data analysis and information summary