Boutique Manager

Job Descriptions:

Mission : To lead and to drive the team to achieve store business objectives.

- Handle general operations of the store and ensure that it is executed in an efficient way.
- Driving Sales & KPI’s.
- Ensure that the monthly sales targets and other business objectives are met with the help of the proper management and organization techniques.
- Develop the store business and achieve objectives on all aspects (turnover, team development, brand image and customer recruitment & loyalty).
- Manage boutique operations in detail at daily, weekly and monthly levels and set up procedures as well as manages budget and stock inventory.
- Motivate, lead and coach the team to develop each potential.
- Represent the brand values, maintaining the correct appearance of store/counter.
- Ensure boutiques/counters are clean and tidy.
- Apply the brand selling method and service policy.
- Provide beauty advice to customers.
- Systematically looking for cross-axis sales, developing loyal customers.
- Showcase consumers’ application techniques and routines (make up, skincare).
- Provide appropriate, personalized product and sample recommendations.
- Build and nurture strong relationships with customers through excellent customer service.
- Take care of counter/store merchandising, stock inventory.
- Adhere to brand grooming standards to display a professional demeanor.
- Ensure feedback and reporting to Retail Manager or head office.

Job Requirements:

- At least 5 years of boutique management experience.
- Ability to communicate with HQ and the team sharing constructive feedbacks and clear strategies.
- Very good understanding and driving of retail performance KPIs.
- Engaging, positive and motivating communication skills.

Benefits:

- Dental / Optical Benefits
- Medical Benefits
- Staff Purchase & Compliementary Products
- Long Service Awards
- Training Opportunity & Professional Development

Working Schedule:

- Rotational shift work.
- Required to work during weekend & Public Holidays.