財團法人無國界醫生基金會 Médecins Sans Frontières (Taiwan)

Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organization that delivers emergency aid to people affected by armed conflict, epidemics, natural disasters and exclusion from healthcare. We offer assistance to people based on need and irrespective of race, religion, gender or political affiliation. We have the following vacancy and are looking for a talented individual with a strong desire to contribute to humanitarian work and commit to the aims and values of MSF to join our team in Taipei. Finance and Compliance Officer Ensure that the organization’s financial operations and business processes are executed effectively and in compliance with established policies and delegation of authority frameworks. Through financial controls, compliance reviews, and cross‑departmental coordination, ensure that all activities consistently adhere to local regulations, internal policies, and the core values of Médecins Sans Frontières (MSF). Proactively identify and mitigate operational and compliance risks in order to support the organization’s stability and sustainable development. Major Responsibilities Manage cash flow planning and daily cash operations, ensuring accurate and timely fund movements.Serve as the primary liaison with partner banks, overseeing bank accounts and related financial matters.Work closely with accounting colleagues to ensure consistency between cash movements and accounting records.Review procurement processes, payment requests, and contracts to ensure compliance with internal policies and legal requirements.Identify and address compliance risks in financial and procurement processes, and support process improvements.Coordinate Board meetings and statutory documentation, and liaise with relevant authorities to ensure regulatory compliance. 無國界醫生是一個獨立的國際醫療人道救援組織，致力為受武裝衝突、流行病與傳染病和天災影響，以及遭排拒於醫療體系以外的人群提供緊急醫療援助。無國界醫生只會基於人們的需要提供援助，不受種族、宗教、性別或政治因素左右。無國界醫生台北辦公室目前正在招募1位對無國界醫生的宗旨及國際人道事務有興趣的財務法遵專員加入我們的團隊。 財務法遵專員 此職位須確保組織之財務運作及業務程序在既定政策與授權架構下有效且合規地執行。透過財務控管、合規審核與跨部門協調，確保所有作業持續符合在地法規、內部規範及無國界醫生（MSF）的核心價值，主動辨識並降低營運與合規風險，以支持組織之穩健與永續發展 主要工作內容： 負責組織的資金調度與管控，確保資金調度準確且及時。擔任往來銀行之主要聯繫窗口，管理銀行帳戶及相關金融事務。與會計同仁合作，確保資金流向與會計紀錄一致，維持財務資料的完整性及合規性。審核採購流程、付款申請與合約內容，確保符合內部政策與相關法規。辨識並管理財務與採購流程中的合規風險，並提出流程改善建議。協調董事會會議與法定文件管理，並與相關主管機關或外部顧問保持聯繫，以確保符合法規要求。

Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, natural disasters and exclusion from healthcare. We offer assistance based on need alone, irrespective of race, religion, gender or political affiliation. MSF Taiwan focuses on four pillars: public engagement and advocacy on global humanitarian crises; recruitment of Taiwanese medical and non-medical staff for field deployment; fundraising to support MSF's social mission; and technical exchange with medical audiences. Communications sits at the heart of MSF's identity. Beyond awareness and fundraising, our work is rooted in témoignage — bearing witness to humanitarian crises and speaking out on behalf of the people we serve. The department connects Taiwanese audiences with MSF's projects around the world, raising awareness of neglected crises, humanitarian principles, and the access to healthcare. We do this through media, public engagement, advocacy, and storytelling — honestly, principally, and grounded in what we witness in the field. The team of nine includes Communications Manager, Digital Manager, Public Engagement Officer, and Youth Engagement Officer. Head of Communications The Head of Communications is a strategic leadership role reporting directly to the General Director. You will shape and sustain MSF Taiwan's identity and communications positioning — connecting Taiwanese and broader Mandarin-speaking publics with MSF's social mission in service of humanitarian principles — whilst developing a high-performing team and contributing to organisational direction as a member of the Local Management Team. Your role is to build on a strong foundation — strengthening MSF Taiwan's voice, advancing témoignage, and ensuring our communications remain principled and independent in a complex and sensitive environment. Major Responsibilities Strategy LeadershipDevelop and lead the communications strategy and annual plans, aligned with MSF Taiwan's strategic goals and global MSF positioning.Contribute to MSF Taiwan's strategic and annual planning as a member of the Local Management Team.Build and maintain active connections within the MSF International communications network to ensure Taiwan's voice informs global strategies.Advance MSF Taiwan's témoignage — ensuring our public communications bear honest witness to the crises MSF responds to and the humanitarian principles that guide our work. Brand, Identity ReputationSafeguard MSF's public image and brand integrity, ensuring all communications uphold MSF's principles of independence, impartiality, and neutrality.Lead crisis communications response — anticipating reputational risks, maintaining a live risk register, and coordinating rapid, principled responses to critical incidents locally and globally.Ensure MSF Taiwan's communications remain independent and principled, including in politically sensitive contexts where MSF's positions may be challenging or unpopular. Execution Editorial QualityOversee implementation of all communications activities across media relations, digital content, campaigns, events, and public engagement.Ensure editorial excellence, ethical standards, and strategic messaging across all platforms and audiences.Guide the team on media relations, content development, public engagement, and operational communications in support of MSF's emergency preparedness activities. People ManagementLead, develop, and support a team of nine, fostering creativity, accountability, and alignment with MSF's values.Identify and develop talent across the team; build a culture of learning, reflection, and continuous improvement. Cross-functional Stakeholder EngagementPartner closely with Fundraising, Programmes, HR, and Field Human Resources to ensure coherent, integrated messaging.Build and sustain relationships with media, partners, civil society, and external stakeholders to amplify MSF's voice.Represent MSF Taiwan in regional and international communications forums.Monitor audience perception and public awareness; use data to adapt strategies and demonstrate impact.

無國界醫生是一個獨立的國際醫療人道救援組織，致力為受武裝衝突、流行病與傳染病和天災影響，以及遭排拒於醫療體系以外的人群提供緊急醫療援助。無國界醫生只會基於人們的需要提供援助，不受種族、宗教、性別或政治因素左右。無國界醫生台北辦公室目前正在招募1位對無國界醫生的宗旨及國際人道事務有興趣的捐款服務專員加入我們的團隊。▌捐款服務專員捐款服務專員負責提供高品質的捐款人服務，並執行準確且有效率的捐款行政作業，以支持無國界醫生（台灣）的募款策略。此職位透過即時、正確且具同理心的互動，維繫並深化捐款人關係，提升捐款人滿意度與長期支持度。同時，透過與捐款人的溝通蒐集洞察，優化溝通方式，使其與無國界醫生的使命與價值一致，進一步強化信任與連結。此職位亦需與內部團隊密切合作，推動服務品質與作業流程的持續改善。▌主要工作內容：- 高品質捐款人服務：透過電話、EMAIL或其他管道為無國界醫生（台灣）的捐款人與支持者提供即時、專業且具同理心的一線服務。- 捐款處理與系統資料正確性：負責各管道捐款資料輸入、核對與更新，確保所有捐款處理流程正確、安全，並符合內部流程與資料保護相關規範。- 募款活動與CRM系統支援：將捐款人回饋提供予募款及相關團隊作為服務與活動優化參考 ，成為捐款人與內部營運之間的橋樑。- 報表與資料洞察：協助追蹤與整理捐款人服務相關指標與趨勢。- 捐款人經營相關專案支援：支援捐款人相關活動，協助確保各項溝通內容與活動執行符合捐款人期待。**此職位須配合組織對外服務時間，上班時間固定為9:00-18:00。Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organization that delivers emergency aid to people affected by armed conflict, epidemics, natural disasters and exclusion from healthcare. We offer assistance to people based on need and irrespective of race, religion, gender or political affiliation. We have the following vacancy and are looking for a talented individual with a strong desire to contribute to humanitarian work and commit to the aims and values of MSF to join our team in Taipei.▌Donor Service OfficerThe Donor Service Officer delivers exceptional donor service and executes efficient donation administration processes in support of MSF Taiwan’s fundraising strategy. This role ensures prompt, accurate, and empathetic interaction with donors, reinforcing long-term engagement and contributing to donor satisfaction and loyalty. Additionally, the Donor Service Officer identifies donor insights during interactions and refines communication approaches to align with MSF's mission and values, enhancing donor connection and trust. The Donor Service Officer also supports internal collaboration and drives continuous improvement initiatives to optimize service quality and operational efficiency.▌Major Responsibilities- High-Quality Donor Services: Deliver responsive, consistent, empathetic, and professional first line service to MSF Taiwan donors and supporters.- Donation Processing and System Accuracy: Ensure donation processing is accurate, secure, and aligned with internal procedures and data protection regulations.- Operational Support to Campaigns and CRM Use: Facilitate the integration of donor feedback and expectations into campaigns and CRM system enhancements, acting as a bridge between donors and internal operations.- Reporting and Data Insight: Support monitoring and analysis of donor service KPIs and trends.- Ad-Hoc Support to Donor Engagement Initiatives: Ensure communication and campaign deliverables reflect donor expectations.**This position is required to align with the organization’s external service hours, with fixed working hours from 9:00 a.m. to 6:00 p.m.

無國界醫生是一個獨立的國際醫療人道救援組織，致力為受武裝衝突、流行病與傳染病和天災影響，以及遭排拒於醫療體系以外的人群提供緊急醫療援助。無國界醫生只會基於人們的需要提供援助，不受種族、宗教、性別或政治因素左右。無國界醫生台北辦公室目前正在招募1位對無國界醫生的宗旨及國際人道事務有興趣的資訊專員加入我們的團隊。 資訊專員資訊專員確保無國界醫生（台灣）的資訊基礎設備與系統能有效運作、安全穩定並持續發展。透過提供使用者支援、帶領小型資訊專案、以及參與數位轉型，資訊專員在提升整體工作效率、韌性以及資料保護上，扮演了關鍵角色。主要工作內容：負責日常 IT 營運與使用者支援，包含 Microsoft 365 管理、員工帳號開通與停用、權限管理及設備支援。維護辦公室 IT 基礎架構與服務的穩定運作，包括網路、Teams 電話、雲端服務及伺服器等。處理 IT 支援請求與系統事件，並依據既定流程進行問題排除或升級通報。執行例行系統維護與監控作業，如系統更新、修補程式管理及基本系統檢查，以確保服務穩定與安全。協助推動數位工具與協作平台的導入與使用，並提供同仁操作支援及基礎流程自動化協助。協助資訊安全、營運持續計畫（BCP/DR）及 IT 專案執行，並在需要時通報相關技術風險或事件。 Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organization that delivers emergency aid to people affected by armed conflict, epidemics, natural disasters and exclusion from healthcare. We offer assistance to people based on need and irrespective of race, religion, gender or political affiliation. We have the following vacancy and are looking for a talented individual with a strong desire to contribute to humanitarian work and commit to the aims and values of MSF to join our team in Taipei. IT Officer The IT Officer ensures the efficient functioning, security, and development of MSF Taiwan’s IT infrastructure and systems. By providing advanced user support, leading small-scale IT projects, and contributing to digital transformation, the IT Officer plays a key role in enhancing productivity, resilience, and data protection across the office. Major Responsibilities Provide daily IT operations and end-user support, including Microsoft 365 administration, user onboarding/offboarding, access management, and device support.Maintain the stability of local IT infrastructure and services (network, Teams phone, cloud services, and servers) following established procedures.Manage IT support requests and incidents, ensuring timely resolution or escalation according to support processes.Perform routine system maintenance and monitoring, including updates, patching, and basic system checks to ensure service reliability and security.Support the adoption of digital tools and collaboration platforms, assisting staff with usage, configuration, and basic workflow automation.Assist in IT security, continuity planning (BCP/DR), and IT projects, and escalate technical risks or incidents when necessary.

人道救援推廣與募款團隊介紹影片： 「在街頭，我從關心世界變成參與世界。」｜無國界醫生（台灣）無國界醫生是一個獨立的國際醫療人道救援組織，致力為受武裝衝突、流行病與傳染病和天災影響，以及遭排拒於醫療體系以外的人群提供緊急醫療援助。無國界醫生只會基於人們的需要提供援助，不受種族、宗教、性別或政治因素左右。無國界醫生(台灣)目前正在招募對無國界醫生的宗旨及國際人道事務有興趣的 人道救援推廣與募款專員 加入我們的團隊。 嚮往一份有意義且讓自己引以為傲的工作嗎？ 在這裡，你可以每天讓更多人關心人道救援議題，且募集更多捐款為前線提供醫療援助，幫助更多需要的人；你可以每天在各地認識不同背景的人，與他們聊天說故事，鼓勵彼此為世界創造更多影響力；你可以每天與團隊夥伴一同冒險與成長，特別能精進溝通與協調能力。 這不只是一份工作，還可以為需要醫療資源的人們帶來幫助，讓工作更有使命感更有意義。 ▌人道救援推廣與募款專員人道救援推廣與募款專員主要任務為透過直接對話方式，在各公眾場域介紹無國界醫生的全球救援工作，讓民眾了解並認同國際人道救援工作 ，協助無國界醫生(台灣)招募每月定期捐款人，同時與民眾保持良好關係，協助解答民眾對於組織與捐款等疑問。 ▌主要工作內容： • 介紹無國界醫生的全球救援工作，讓民眾對於國際醫療人道救援了解與認同 。• 在街頭、車站攤位、展覽活動與外縣市...等各式公眾場域，透過與民眾直接對話方式，爲國際醫療人道救援招募每月定期捐款人 。 ▌工作時間：• 排班制，每日工作8小時(含用餐時間1小時)，休假依公司規定(優於勞基法)。 ▌交通補助 :我們提供人道救援推廣與募款夥伴基北北桃定期票交通卡，於街頭募款工作期間免費使用。

人道救援推廣與募款團隊介紹影片： 「在街頭，我從關心世界變成參與世界。」｜無國界醫生（台灣）無國界醫生是一個獨立的國際醫療人道救援組織，致力為受武裝衝突、流行病與傳染病和天災影響，以及遭排拒於醫療體系以外的人群提供緊急醫療援助。無國界醫生只會基於人們的需要提供援助，不受種族、宗教、性別或政治因素左右。無國界醫生(台灣)目前正在招募對無國界醫生的宗旨及國際人道事務有興趣的 人道救援推廣與募款組長 加入我們的團隊。 嚮往一份有意義且讓自己引以為傲的工作嗎？ 在這裡，你可以每天讓更多人關心人道救援議題，且募集更多捐款為前線提供醫療援助，幫助更多需要的人；你可以每天在各地認識不同背景的人，與他們聊天說故事，鼓勵彼此為世界創造更多影響力；你可以每天與團隊夥伴一同冒險與成長，特別能精進溝通與協調能力。 這不只是一份工作，還可以為需要醫療資源的人們帶來幫助，讓工作更有使命感更有意義。 ▌人道救援推廣與募款組長人道救援推廣與募款組長主要任務為帶領街頭募款團隊執行任務，讓3-4人的團隊能正常運作，與主管回報狀況，討論工作策略與達成目標的方式，協助培訓、激勵募款專員與處理現場問題，並達成個人與團隊目標。 ▌主要工作內容： 管理團隊： 1. 達成個人與團隊募款目標 2. 維持團隊每日現場募款工作順利完成 3. 定期回報團隊工作狀況 4. 定期提出個人與團隊工作狀況分析與改善方法 5. 定期執行團隊培訓與激勵 6. 團隊出勤狀況記錄與回報 7. 參與各式會議 8. 與團隊運作有關之專案執行 募款工作：透過直接對話方式，在街頭、車站攤位、展覽活動與外縣市...等各公眾場域介紹無國界醫生的全球救援工作，讓民眾了解並認同國際人道救援工作 ，協助無國界醫生(台灣)招募每月定期捐款人，同時與民眾保持良好關係，協助解答民眾對於組織與捐款等疑問。 ▌工作時間：排班制，每日工作8小時(含用餐時間1小時)，休假依公司規定(優於勞基法)。 ▌交通補助 :我們提供人道救援推廣與募款夥伴基北北桃定期票交通卡，於街頭募款工作期間免費使用。

Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organization that delivers emergency aid to people affected by armed conflict, epidemics, natural disasters and exclusion from healthcare. We offer assistance to people based on need and irrespective of race, religion, gender or political affiliation. We have the following vacancy and are looking for a talented individual with a strong desire to contribute to humanitarian work and commit to the aims and values of MSF to join our team in Taipei. Senior Field Human Resources Officer MSF Taiwan is also part of the Regional Field Human Resources (FHR) Department. The department recruits and manages field workers from 12 locations in East Asia and South-East Asia (Myanmar, Philippines, Indonesia, Thailand, Taiwan, Malaysia, Singapore, Hong Kong, China, Macau, Vietnam and Cambodia). This position has both a regional and local remit. This position will be driving recruitment and retention of field workers, managing IMS (International Mobile Staff) pool effectively, collaborating for IMS recruitment events, and raising MSF awareness in Taiwan. Major Responsibilities Execute strategies and activities to attract and retain field workers based on strategies collectively outlined by the regional FHR team.Plan, organize and manage the regional pool of internationally mobile staff (IMS) to provide qualified and experienced HR services to MSF field projects in a timely and efficient manner according to set targets.Closely collaborate with the Communications, the Digital Engagement Hub and other relevant departments in Taiwan Office to raise awareness and plan events and campaigns for international mobile staff (IMS) recruitment in accordance with Taiwan FHR strategy.Engage with the public, professional organisations and other entities to raise awareness and promote working with MSF.