客戶技術產品經理 Customer Tech PM

• Scope：

• Be responsible for renewal and upselling revenue, client usage and adoption rate, and creation of scalable flows or frameworks

Main Responsibilities：

• Drive the successful adoption and onboarding of evelab insight services to help customers realize the business value of our partnership and offerings.

• Guide clients through the changes needed to unlock the full value of evelab insight, and help their staff, train, and align their people and partners to deliver on transformation.

• Partner with business development teams and executives to develop strategic and technical plans that help customers achieve their business objectives.

•  Coordinate internal resources to support product delivery, implementation, and deployment.

• Identify and analyze client needs to help the internal team improve product offering

• Output and share customer success stories and best practices in the industry

• Maintain client relationship by providing support and paying attention to the market dynamics, risks, and problems that may affect customers.

Qualification：

• Experience：Have Experience in software/hardware R&D, product management experience, or data analysis. 3-5 years of experience in project management or technical project delivery, with client management experience preferred.

• Bachelor degree or above，major in marketing or business management is preferred.

•  At least 5 years in B2B / SaaS related fields or deep understanding of the beauty industry.

• Ability to speak and write in English and Mandarin fluently,

Preferred qualifications:

• 2 years of team management experience.

• Being fluent in a third language such as Spanish and Italian

•  Excellent analytical and structured problem-solving skills.

• Excellent global communication, presentation skills to drive strategic thinking and big picture outcomes and to bring direction to the work of the team.

• Excel at managing cross-functional and cross-regional partnerships.

• Proficiency in French, Japanese, or German is considered a plus.