Customer Success

Customer Success

Scope

Be responsible for renewal and upselling revenue, client usage and adoption rate, and creation of scalable flows or frameworks

Main Responsibilities

v Drive the successful adoption and onboarding of evelab insight services to help customers realize the business value of our partnership and offerings.

v Guide clients through the changes needed to unlock the full value of evelab insight, and help their staff, train, and align their people and partners to deliver on transformation.

v Partner with business development teams and executives to develop strategic and technical plans that help customers achieve their business objectives.

v Coordinate internal resources to support product delivery, implementation, and deployment.

v Identify and analyze client needs to help the internal team improve product offering

v Output and share customer success stories and best practices in the industry

v Maintain client relationship by providing support and paying attention to the market dynamics, risks, and problems that may affect customers.

Qualification

² Bachelor degree or above，major in marketing or business management is preferred.

² At least 5 years in B2B / SaaS related fields or deep understanding of the beauty industry.

² Ability to speak and write in English and Mandarin fluently,

Preferred qualifications:

² 2 years of team management experience.

² Being fluent in a third language such as Spanish and Italian

² Excellent analytical and structured problem-solving skills.

² Excellent global communication, presentation skills to drive strategic thinking and big picture outcomes and to bring direction to the work of the team.

² Excel at managing cross-functional and cross-regional partnerships.