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MEXC is one of the fastest-growing global digital asset exchanges by trading volume and users, serving a mission to empower people worldwide to achieve financial success through crypto. MEXC is known as the “gem hunter” in the crypto space and is the go-to listing partner for many high-growth crypto projects in their early stages.We are looking for a high-performing Operation and Maintenance Engineer for our to be a part of our growing team.

Why us?

• MEXC (www.mexc.com) is one of the fastest-growing global digital asset exchanges by trading volume (Top 10 according to CoinMarketCap)
• Competitive salary+bonuses
• Fast moving, challenging and unique business problems
• International work environment and flat organisation
• Great career development opportunities in a growing company
• Competitive salary
• Flexible working hours, Casual work attire

MEXC Introduction

MEXC Website

About the Opportunity:

In this role, you will be responsible for providing exceptional support and assistance to our valued customers, ensuring their needs are met and their inquiries are resolved in a timely and efficient manner. Your excellent communication skills, problem-solving abilities, and friendly demeanor will contribute to our commitment to delivering top-notch customer experiences.


What You'll be Doing:

1. Responsible for receiving inquiries from users through online customer service tools and answering users' concerns;
2. Timely feedback on the problems existing in the process, collect and sort out problems;
3. Strong business sensitivity, able to grasp essential business concepts after receiving training. Financial knowledge and experience are preferred;
4. Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization;
5. Able to work in shifts./Able to work long night shifts (3 shifts per day: 9:00-18:00, 15:00-00:00, 00:00-9:00) - 5 working days/week.

What We Look For in You:

1. Based in Kuala Lumpur, be able to work onsite on regular basis.
   
2. Good logical thinking ability, able to judge the real needs of users.
3. Proficient in  English, fluency in Mandarin is a plus.
4. Enthusiastic about customer service, responsible for customer experience, and able to provide comprehensive problem solutions.
5. Effectively adjust communication methods and styles according to different objects.
6. Have self-management skills and be able to work independently in a fast-paced environment that is constantly changing.

Benefits & Perks:

• We are super helpful and friendly.
• Competitive remuneration package (Basic Salary +Allowance for night shift: US$ 30 ).
• Competitive Salary and Bi-month Bonus.
• Flexible Working Hours, and Casual Work Attire.
• Work-life and Wellness, including Annual Leaves and Sick Leaves.
• Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
• Employee engagement, recognition and appreciation program.
• Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
• International Work Environment and Flat Organisation.

How We Hire

1. 01 Application review--> 02 Interviews-->03 Offer-->04 Onboard

Apply for the Job: Here



Are you passionate about this opportunity, but worried that you don't have 100% of the experience we're looking for? We still want to hear from you! Contact us and let us know why you would make a great addition to the Insider community.Our core value is effectiveness. We make things happen. We listen to each other, learn from each other, and take risks together. We understand that a diverse set of perspectives and an inclusive environment are critical to our success. All of this helps us get better every day. Check out our mission, values, and culture page to learn more.

MEXC supports a distributed workforce that allows for varied work locations. Many roles are eligible for 100% remote or hybrid remote/office work unless otherwise noted.