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行銷客服專員
Job Description
請至 https://mobagel.com/tw/jobs/#typeform 投遞履歷
1. 維繫客戶並電話開發 GWS、8ndpoint 智慧廣告平台之產品
2. 熟悉產品業務邏輯及各種常見問題的解決方法
3. 協助新客戶線上教學（中英文）
4. 優化客戶服務流程，引導客戶使用新開發功能並增加銷售渠道
5. 歸納分類客戶各類型問題，即時將問題傳遞給對應相關人員
6. 定期追蹤客戶使用狀況，彙整回饋與優先級給產品團隊
7. 跨部門合作，有效的追蹤問題與管理
8. 協助部門其他支援作業
Requirements
[條件需求]
1. 具備客服行銷 1 年以上經驗為佳
2. 具備良好的EQ 與應對能力，且溝通能力佳
3. 良好的英文聽說讀寫能力
4. 個性積極主動、具高度熱忱及親和力
5. 具備對軟體的熱情與理解能力
6. 具備公關危機處理能力
[加分條件]
1. 具備軟體科技產業經歷
2. 熟悉 Google WorkSpace 功能
3. 熱愛新創產業工作節奏與內容
About us
Company Overview
MoBagel is a key vendor of a no-code AI/ML platform, as recognized by Gartner in 2020, 2021, and 2022. Decanter AI, the no-code AI/ML platform, empowers data scientists and domain experts to design and build AI solutions together. Through partnerships with key partners such as Dentsu Group, Deloitte and JETRO to build no-code AI solutions together, Decanter AI has quickly accumulated over 100,000 users and is well-positioned to continue driving innovation and growth for sustainability.
MoBagel is an AI startup based in Silicon Valley, founded by AI scientists from Stanford and UC Berkeley in 2015. MoBagel provides a generative AI platform and various enterprise-level AI Agents designed to enhance data-driven decision-making and business process automation. Recognized by Gartner for the past five years, MoBagel's platform empowers over 11,000 brands across industries such as sales and marketing, supply chain, finance, and manufacturing, all driven by our vision to "Build AI Together and Beyond."Here are some of the credits that MoBagel has received:
- 2024 Emerging Tech Impact Radar: Artificial Intelligence
- 2024 Hype Cycle for Environmental Sustainability
- 2024 Hype Cycle for Data, Analytics and AI Programs and Practices
- 2024 Gartner’s Hype Cycle Builder in AI Innovation
- 2023 Market Guide for Augmented Analytics
- 2023 Hype Cycle for Environmental Sustainability
- 2023 Hype Cycle for Data and Analytics Programs and Practices
- 2022 Hype Cycle : AI For Sustainability
- 2022 Emerging Tech Impact Radar: Artificial Intelligence
- 2022 Emerging Tech Impact Radar: Robotic & Automation
- 2022 Market Guide for Augmented Analytics
- 2022 Market Guide for AI Startups
- 2021 Augmented Analytics BI and Data Science Solution
- 2020 Top10 Strategic Technology Trends - AI Democratization2019 Microsoft Accelerator (Taipei) Batch 1 Taipei Acceleration Program
- 2019 loT World Startup Elevate Pitchoff Winner, Pitch Group 4: loT Capabilities: AI & Machine Learning and Security
- 2016 Nokia Open Innovation Challenge 2016 （Europe）The top 3 winning teams
- 2016 SoftBank Innovation Program 1st Round Winners, 2016 G-Startup Worldwide SV Global Final Top 15
- 2016 Slush Asia 2016 Top 5
- 2016 G-Startup Worldwide Beijing Top 50
- 2014 Salesforce 1M Hackathon 6th place
