Senior - Platform Owner

As the Platform Owner for a Chatbot Platform, you will be responsible for the overall development, management, and growth of the platform. You will oversee the product aspects of the platform, and work closely with cross-functional teams to ensure that the platform brings a good experience to customers.

Mô tả công việc

• Work with the cross-functional team from Big Data & AI, Product, Business to understand their use cases to support them, build and foster a data-driven culture in product development;
• Developing conversation flows that are engaging, writing scripts that align with the brand's tone and voice, and creating personas that reflect the target audience;
• Develop and execute a full cycle of product research, design and feature development for the platform. Focus on user experience (UX) to ensure solutions are engaging and highly adopted by customers;
• Work with managers to create product strategy and roadmap for the platform;
• Manage resources, priority to assure that all requirements are supported in a cost-effective, timely manner, with a resulting high level of user satisfaction

Yêu cầu công việc

• 5+ years of experience in positions related to product development, product growth, product design, user researce;
• Experience in product management, including developing and executing product strategies;
• Experienced with data tools and platforms, either as a developer or as a user;
• Have excellent communication and project management skills;
• Strong ownership, problem solving skills and detail-oriented;
• Good documentation and presentation skills;
• Experience in the chatbot or conversational AI, conversation design is a plus.